CX Today
Episodes
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
04 Nov 2025
Contributed by Lukas
In this discussion, host Rhys Fisher sits down with Will Penn, Senior Sales Engineer at Puzzel, to unpack one of the most talked-about trends in custo...
UCaaS Meets CCaaS: Transforming Enterprise Communications
03 Nov 2025
Contributed by Lukas
Join Susie Harrison, Head of Content at CX Today, as she sits down with William Rubio, Chief Revenue Officer at CallTower, to explore the powerful con...
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
03 Nov 2025
Contributed by Lukas
In this conversation, we explore the acquisition of Emodo by OneMagnify and dive into the major strategic shifts that follow. How will Emodo’s AI-dr...
The OneMagnify Approach to Mergers and Acquisitions
03 Nov 2025
Contributed by Lukas
OneMagnify is making waves in the digital transformation space, strategically acquiring companies to expand its capabilities and deliver cutting-edge ...
Are Contact Centers Outgrowing Traditional CRMs?
29 Oct 2025
Contributed by Lukas
Join CX Today's Floyd as he sits down with Martin Taylor, Co-founder and Deputy CEO of Content Guru, to explore why Customer Data Platforms (CDPs...
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures
29 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX analysts join the ...
The Gritty Truth About AI Voice Agents & Human Empathy
29 Oct 2025
Contributed by Lukas
In this interview, Deputy Editor Rhys Fisher sits down with Sharath Narayana, CEO and Co-Founder of Sanas, to unpack the challenges and opportunities ...
Where Does Customer Journey Mapping Go Wrong? (And How to Fix It) - Mitel & CULTIVATE
29 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts a conversation about how mapping out customer service experience and uniting the team around those maps. To dig...
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
28 Oct 2025
Contributed by Lukas
Tom Eggemeier and Jonathan Barouch unpack the AI-first contact center revolution—and why the real disruption is only just beginning.🎙️ Introduc...
AI’s New Role: From Job Threat to Agent Co-Pilot
28 Oct 2025
Contributed by Lukas
AI isn’t here to replace contact center agents — it’s here to help them thrive. In this exclusive CX Today interview, Deputy Editor Rhys Fisher ...
Where Should My Contact Center Invest In AI? This Test Will Tell You
28 Oct 2025
Contributed by Lukas
CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Ass...
The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More
28 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX analysts join the ...
How CX Leaders Can Win in a Hyper-Dynamic Market
28 Oct 2025
Contributed by Lukas
Enghouse VP of Sales, Paul Stanczak, reveals practical strategies to navigate customer experience challenges and maximize ROI in a fast-changing lands...
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
28 Oct 2025
Contributed by Lukas
In a rapidly evolving CX landscape, Sabio is making bold moves to prove that measurable customer experience gains are possible in an AI-driven world.I...
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
28 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider.And who better to have th...
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
28 Oct 2025
Contributed by Lukas
In this episode of CX Today, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower, and Joe Bigio, SVP of CCaaS, CX, and...
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
28 Oct 2025
Contributed by Lukas
Many businesses have poured millions into AI, only to walk away with broken promises and frustration. That’s why this conversation with Miratech’s...
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
28 Oct 2025
Contributed by Lukas
CX Today’s Charlie Mitchell welcomes Janet Vito, SVP of Marketing at Cyara.The pair explore Pulse 360, Cyara’s CX Assurance engine that proactivel...
Redefining AI with Empathy & Agent Empowerment - Graia
28 Oct 2025
Contributed by Lukas
How Graia is tackling the $75B empathy gap in customer experience. In this interview, CX Today Deputy Editor Rhys Fisher sits down with Sahil Rekhi, C...
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist - CX Today News
27 Oct 2025
Contributed by Lukas
A new era for contact center training and live support – minus the analog mess. In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with...
Don’t Call It a Bot: Agentic AI Is the New Frontline
27 Oct 2025
Contributed by Lukas
🎯 Why agentic AI isn't just smarter — it's a game-changer for the contact center.The AI revolution in customer experience is moving fas...
ComputerTalk Tackles the Compliance Crunch: Data Protection That Doesn’t Break CX - CX Today News
27 Oct 2025
Contributed by Lukas
How ComputerTalk is embedding trust, transparency, and airtight security into the customer experience. In this CX Today interview, Deputy Editor Rhys ...
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
27 Oct 2025
Contributed by Lukas
Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO o...
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
23 Oct 2025
Contributed by Lukas
From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. ...
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform
23 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four prominent CX analysts t...
IT Now Calls the Contact Center AI Buying Shots: So What? - Cyara
22 Oct 2025
Contributed by Lukas
CX Today’s Charlie Mitchell hosts a deep-dive discussion into how AI is reshaping contact center procurement, and how businesses can boost their cus...
Sabio On Agentic AI: Why the Future of Contact Centers Is More Human Than You Think
22 Oct 2025
Contributed by Lukas
Stuart Dorman breaks down how agentic AI can supercharge CX without losing the human touch. In this CX Today interview, Deputy Editor Rhys Fisher sit...
Cisco’s Agentic AI: The Future of Contact Centers
22 Oct 2025
Contributed by Lukas
As someone who has spent hours waiting in contact center queues, I’m excited to see how Cisco is rewriting the CX playbook with agentic AI. At Enter...
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
22 Oct 2025
Contributed by Lukas
As someone who’s felt the pain of clunky handoffs and fuzzy diagnostics, I care about tools that make customer journeys clearer and kinder. Maestro ...
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles? - CX Today News
21 Oct 2025
Contributed by Lukas
Recognizing this, CX Today's Charlie Mitchell hosted Jay Patel, SVP & GM of Webex Customer Experience Solutions at Cisco, to dig deeper. Duri...
The Future of Work: Managing a Blended AI and Human Workforce
21 Oct 2025
Contributed by Lukas
CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops plat...
How XCALLY Is Making AI Work in the Real World of CX
21 Oct 2025
Contributed by Lukas
In this CX Today exclusive, Giuseppe Careri, Chief Technology Officer at XCALLY sits down with Deputy Editor Rhys Fisher, to explore the real-world im...
Deflection Is NOT a Contact Center AI Strategy. This Is.
20 Oct 2025
Contributed by Lukas
CX Today’s Charlie Mitchell hosts Matt Clare, VP of Product Marketing at UJET.The duo explores changing contact center metrics, AI, and orchestratio...
The Latest on ServiceNow AI Experience, Qualtrics' $6.75MN PG Forsta Acquisition, & More
16 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts a panel customer experience analysts to discuss the latest headlines shaking up the space.This month’s lineup...
Analyzing the Gartner Magic Quadrant for CCaaS 2025
16 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts a deep-dive discussion into the Gartner Magic Quadrant for CCaaS 2025.Joining him for this conversation are two...
The Webex Contact Center: 5 Capabilities You Won't Find Elsewhere
16 Oct 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts Shelly Kramer, President & CEO at Kramer & Company, to deep dive on the Webex Contact Center. Cisco&apo...
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
29 Aug 2025
Contributed by Lukas
CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider.And who better to have th...
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures
07 Aug 2025
Contributed by Lukas
Watch on YouTube.CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX a...
Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
15 Jul 2025
Contributed by Lukas
CX Today's Charlie Mitchell introduces the latest trending news from across the customer experience space.He's joined by four prominent CX a...
Big CX Update: Cyara
30 Jun 2025
Contributed by Lukas
In this edition of the Big CX Update, Floyd March sits down with Rishi Rana, CEO of Cyara.Rishi shares his journey in the industry, how Cyara appro...
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
27 Jun 2025
Contributed by Lukas
CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest ve...
The Next Generation Virtual Agent: An Inside Look
26 Jun 2025
Contributed by Lukas
CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom. The duo offers a deep dive into Zoom’s next-generation...
RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap
26 Jun 2025
Contributed by Lukas
After years of circling the CCaaS space, RingCentral is carving out a position with RingCX, a platform aimed at simplifying contact center deployments...
80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision
19 Jun 2025
Contributed by Lukas
CCaaS solutions promise efficiency and scalability, but many tech specialists unknowingly make a few common but critical mistakes that lead to costly ...
Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event
02 Jun 2025
Contributed by Lukas
Watch on YouTube.CX Today's Charlie Mitchell hosts Mario Matulich, President of the Customer Management Practice.Matulich discusses what to expec...
Why Does Traditional CCaaS Pricing Need to Evolve?
29 May 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts a conversation about the different CCaaS pricing models available to contact centers.To weigh up the pros and c...
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
15 May 2025
Contributed by Lukas
In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice President of Operations and Control at ComputerTalk, for...
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist
13 May 2025
Contributed by Lukas
A new era for contact center training and live support – minus the analog mess.In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with ...
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
25 Apr 2025
Contributed by Lukas
From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. ...
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
22 Apr 2025
Contributed by Lukas
Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO o...
Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape
15 Apr 2025
Contributed by Lukas
In this interview, Miratech's Matthew Ainsworth dives deep into the current state of CX and the dynamic opportunities emerging in this rapidly ev...
Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
07 Apr 2025
Contributed by Lukas
Join Rhys Fisher as he sits down with Derek Corcoran, the CEO and Founder of Scorebuddy, a leading vendor in the quality assessment space.Derek shares...
Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push
04 Apr 2025
Contributed by Lukas
Watch on YouTube.In this episode of our Salesforce Update, CX Today's Floyd March hosts two expert customer experience analysts to discuss the la...
Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform
03 Apr 2025
Contributed by Lukas
Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four promin...
The Future of Work: Managing a Blended AI and Human Workforce
31 Mar 2025
Contributed by Lukas
CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops plat...
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
31 Mar 2025
Contributed by Lukas
AI is the talk of the contact center town, promising to fundamentally change the nature of companies and consumers interact.Recognizing this, CX Tod...
Big CX Update: Miratech
27 Mar 2025
Contributed by Lukas
CX Today's Head of Content Susie Harrison hosts Matthew Ainsworth, Chief Revenue Officer at Miratech, for a deep dive into his professional bac...
Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
27 Feb 2025
Contributed by Lukas
Watch on YouTube.In this episode of our Salesforce Update Show, CX Today's Charlie Mitchell hosts three expert customer experience analysts to di...
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
27 Feb 2025
Contributed by Lukas
Discover how real-time translation, accent smoothing, and AI-powered agents are redefining customer service.Join Rhys Fisher, Deputy Editor at CX Toda...
Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)
25 Feb 2025
Contributed by Lukas
In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Thor Mitskog, CEO of Cyber Acoustics, to discuss how the company is t...
The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You
25 Feb 2025
Contributed by Lukas
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts t...
Key Takeaways from Cisco Live 2025 EMEA
19 Feb 2025
Contributed by Lukas
Watch on YouTube.Join CX Today's Floyd March and Zeus Kerravala, Principal Analyst at ZK Research, as they explore the key takeaways from Cisco L...
Krisp's Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
19 Feb 2025
Contributed by Lukas
In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Anthony Canoso, Head of Customer Experience at Krisp, to discuss a gr...
Contact Center Trends for 2025: What's Hot and What's Not?
12 Feb 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts Simon Adnett, VP of Sales - UK&I / EMEA at Enghouse Interactive. We introduce a host of contact center tren...
Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft
30 Jan 2025
Contributed by Lukas
Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by six promine...
The Role of Acoustic Technology in the Modern Contact Center
28 Jan 2025
Contributed by Lukas
In this engaging discussion, Rhys Fisher, Deputy Editor of CX Today, chats with Thor Mitskog, President of Cyber Acoustics, to explore the evolving ro...
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
27 Jan 2025
Contributed by Lukas
CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative.The pair discuss Talkative's GenAI Chatbot and the wider role...
Transforming Contact Centers with AI: Insights and Innovations
27 Jan 2025
Contributed by Lukas
Join Rhys Fisher, Deputy Editor at CX Today, as he chats with Chris Bardon, Chief Software Architect at ComputerTalk.Together, they delve into the tra...
NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What's to Come
24 Jan 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts a conversation reflecting on some of NVIDIA's big agentic AI innovations from January 2025.These AI Agent ...
Analyzing the Current State of AI In Business Communications
23 Jan 2025
Contributed by Lukas
CX Today's Charlie Mitchell runs through several takeaways from a recent industry study, entitled: "RingCentral Trends 2025: The State of AI...
Salesforce News - Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)
23 Jan 2025
Contributed by Lukas
Watch on YouTube.In the first episode of our Salesforce news show, CX Today's Charlie Mitchell hosts two expert customer experience analysts to d...
5 Disruptive Use Cases for AI in Customer Experience
21 Jan 2025
Contributed by Lukas
CX Today's Charlie Mitchell introduces five AI use cases for customer experience, with a specific focus on contact centers.To help run through al...
Big CX Update: ComputerTalk
09 Jan 2025
Contributed by Lukas
CX Today's Kieran Devlin speaks to Blair Ferguson, Chief of Staff at ComputerTalk.In this session, we discuss the following:An introduction to Co...
Meet ULAP. The Enterprise Communications Vendor That's NOT Jumping on the AI Bandwagon
07 Jan 2025
Contributed by Lukas
CX Today's Charlie Mitchell hosts Dom McDonald, CEO of ULAP.They introduce ULAP Voice and how the solution ensures compliance in enterprise commu...
Total Experience: A Complete Guide for 2025
17 Dec 2024
Contributed by Lukas
CX Today's Charlie Mitchell hosts Lee Jones, Director of Elev-8 Performance.They kick off the conversation by considering:What is total experienc...
How to Ensure the Ethical, Compliant Use of Contact Center AI
16 Dec 2024
Contributed by Lukas
CX Today's Charlie Mitchell hosts Steve Nattress, VP of Product Management at Enghouse Interactive.In this session, we explore the ethical consid...
QA Automation - How Far Can We Push AI?
11 Dec 2024
Contributed by Lukas
Rhys Fisher hosts Emmanuel Doubinsky, Product Director at Scorebuddy.The pair discuss how AI and automation are being used in the Quality Assurance (Q...
5 Customer Experience Trends for 2025 & Beyond
04 Dec 2024
Contributed by Lukas
CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by:Bar...
Big CX News - The Latest on Microsoft's AI Agents, Afiniti's Bankruptcy, & Sprinklr's New CEO
04 Dec 2024
Contributed by Lukas
Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five promin...
Contact Centres in 2025: How to Build Next Year’s Success Today
04 Dec 2024
Contributed by Lukas
CX Today's Susie Harrison hosts Ben Booth, CEO & Co-Founder at MaxContact to explore the trends in contact centers for the year ahead.In this...
Inside Cognigy's Revolutionary Agentic AI: The Future of Conversational Automation
29 Nov 2024
Contributed by Lukas
CX Today's Susie Harrison hosts Sebastian Glock, Director of Product Marketing at Cognigy, to delve into agentic AI and its possibilities for CX....
Big Update with Cognigy
29 Nov 2024
Contributed by Lukas
CX Today's Susie Harrison hosts Alan Ranger, VP Marketing at Cognigy, for a deep dive into his role, Cognigy and innovations in AI.Expect to dive...
The Great Contact Center Debate: Cloud vs. On-Premises
27 Nov 2024
Contributed by Lukas
Bright Pattern Is Redefining Flexibility in Contact CentersIn this interview, Rob Scott of CX Today sits down with Michael McCloskey, CEO of Bright Pa...
Call and Contact Centre Expo 2024: A Preview
26 Nov 2024
Contributed by Lukas
CX Today's Rhys Fisher hosts David Juniper, Group Director at ROAR B2B.They preview the upcoming Call and Contact Centre event that takes place b...
The Power of Partnership in Elevating CX
22 Nov 2024
Contributed by Lukas
CX Today's Susie Harrison hosts Dave Hampton, Head of Managed Services at Ultima Business Solutions, to explore their evolutionary and mutually b...
Exploring the Next Big Trends in CX
13 Nov 2024
Contributed by Lukas
CX Today's Susie Harrison is joined by Jamie Snaddon, Managing Director, EMEA at 8x8. In this session, we cover:- The biggest trend now and wher...
UJET's New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap
11 Nov 2024
Contributed by Lukas
CX Today's Charlie Mitchell hosts Vasili Triant, Co-CEO of UJET. Two months into the role, Triant has taken the reigns at an exciting time for th...
Probing the Gartner Magic Quadrant for CCaaS 2024
07 Nov 2024
Contributed by Lukas
Watch on YouTube.CX Today's Charlie Mitchell presents the 2024 Gartner Magic Quadrant for CCaaS. He's joined by Dave Michels, Lead Analyst ...
5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)
31 Oct 2024
Contributed by Lukas
Contact centers face many of the same challenges they always have. However, in an age of new-wave AI, continued digitization, and changing customers, ...
Harnessing the Power of Data in Contact Centers
30 Oct 2024
Contributed by Lukas
CX Today's Susie Harrison hosts Matt Yates, VP Engineering at MaxContact.In this session, we cover:Harnessing the huge volumes of data available ...
The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More
28 Oct 2024
Contributed by Lukas
Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by six promine...
From Passive Algorithms to Active Agents: The Rise of Agentic AI
24 Oct 2024
Contributed by Lukas
CX Today's Susie Harrison hosts Jon Burg, VP Strategy at TechSee, for a discussion on the rise of agentic AI.In this session, we cover:What agent...
AI Demystified! Customer Service Bots & Beyond (with a Demo)
17 Oct 2024
Contributed by Lukas
CX Today's Charlie Mitchell introduces a beginner's discussion about contact center AI. For this conversation, he's joined by two indus...
Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution
17 Oct 2024
Contributed by Lukas
CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications.In this video, Anand shares his top tips o...
Michels on Avaya's Key Launches and Future Relevancy
16 Oct 2024
Contributed by Lukas
Watch on YouTube.CX Today's David Dungay spoke to prominent analyst Dave Michels, Founder of TalkingPointz. In this session we discuss the follow...
Is an AI-Centric Strategy REALLY the Best Option In Enterprise Communications?
16 Oct 2024
Contributed by Lukas
CX Today's Charlie Mitchell introduces a discussion about whether an AI-centric strategy is REALLY the best option in enterprise communications?F...
Customer Research Strategy that Delivers Optimal Customer Experiences
09 Oct 2024
Contributed by Lukas
CX Today's Susie Harrison hosts Rema Nasif, Managing Director of Strategy at OneMagnify.In this session, we discuss:What's top of mind for m...
Contact Center AI: The Opportunities and Risks for Insurers
01 Oct 2024
Contributed by Lukas
CX Today's Charlie Mitchell introduces a discussion about contact center AI, and the opportunities and risks for insurers. For this conversation,...
Why You Still Need Your Agents In a World of GenAI
30 Sep 2024
Contributed by Lukas
CX Today's Charlie Mitchell hosts Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom.In this session, we discuss the...
Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support
30 Sep 2024
Contributed by Lukas
CX Today's Susie Harrison hosts Evaluagent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled.In this episode, we consider...