CX Today

How XCALLY Is Making AI Work in the Real World of CX

21 Oct 2025

Contributed by Lukas

In this CX Today exclusive, Giuseppe Careri, Chief Technology Officer at XCALLY sits down with Deputy Editor Rhys Fisher, to explore the real-world im...

Deflection Is NOT a Contact Center AI Strategy. This Is.

20 Oct 2025

Contributed by Lukas

CX Today’s Charlie Mitchell hosts Matt Clare, VP of Product Marketing at UJET.The duo explores changing contact center metrics, AI, and orchestratio...

The Latest on ServiceNow AI Experience, Qualtrics' $6.75MN PG Forsta Acquisition, & More

16 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts a panel customer experience analysts to discuss the latest headlines shaking up the space.This month’s lineup...

Analyzing the Gartner Magic Quadrant for CCaaS 2025

16 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts a deep-dive discussion into the Gartner Magic Quadrant for CCaaS 2025.Joining him for this conversation are two...

The Webex Contact Center: 5 Capabilities You Won't Find Elsewhere

16 Oct 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts Shelly Kramer, President & CEO at Kramer & Company, to deep dive on the Webex Contact Center. Cisco&apo...

Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

29 Aug 2025

Contributed by Lukas

CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider.And who better to have th...

The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures

07 Aug 2025

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX a...

Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys

15 Jul 2025

Contributed by Lukas

CX Today's Charlie Mitchell introduces the latest trending news from across the customer experience space.He's joined by four prominent CX a...

Big CX Update: Cyara

30 Jun 2025

Contributed by Lukas

In this edition of the Big CX Update, Floyd March sits down with Rishi Rana, CEO of ‪Cyara.Rishi shares his journey in the industry, how Cyara appro...

NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event

27 Jun 2025

Contributed by Lukas

CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest ve...

The Next Generation Virtual Agent: An Inside Look

26 Jun 2025

Contributed by Lukas

CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom. The duo offers a deep dive into Zoom’s next-generation...

RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap

26 Jun 2025

Contributed by Lukas

After years of circling the CCaaS space, RingCentral is carving out a position with RingCX, a platform aimed at simplifying contact center deployments...

80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision

19 Jun 2025

Contributed by Lukas

CCaaS solutions promise efficiency and scalability, but many tech specialists unknowingly make a few common but critical mistakes that lead to costly ...

Customer Contact Week 2025: A Preview of the World's Largest Contact Center Event

02 Jun 2025

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Mario Matulich, President of the Customer Management Practice.Matulich discusses what to expec...

Why Does Traditional CCaaS Pricing Need to Evolve?

29 May 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts a conversation about the different CCaaS pricing models available to contact centers.To weigh up the pros and c...

ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX

15 May 2025

Contributed by Lukas

In this CX Today interview, Deputy Editor Rhys Fisher sits down with Jennifer Sutcliffe, Vice President of Operations and Control at ComputerTalk, for...

Cyber Acoustics Declares War on Outdated Headsets with Agent Assist

13 May 2025

Contributed by Lukas

A new era for contact center training and live support – minus the analog mess.In this CX Today exclusive, Deputy Editor Rhys Fisher sits down with ...

XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX

25 Apr 2025

Contributed by Lukas

From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. ...

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru

22 Apr 2025

Contributed by Lukas

Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO o...

Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape

15 Apr 2025

Contributed by Lukas

In this interview, Miratech's Matthew Ainsworth dives deep into the current state of CX and the dynamic opportunities emerging in this rapidly ev...

Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)

07 Apr 2025

Contributed by Lukas

Join Rhys Fisher as he sits down with Derek Corcoran, the CEO and Founder of Scorebuddy, a leading vendor in the quality assessment space.Derek shares...

Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push

04 Apr 2025

Contributed by Lukas

Watch on YouTube.In this episode of our Salesforce Update, CX Today's Floyd March hosts two expert customer experience analysts to discuss the la...

Big CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center Platform

03 Apr 2025

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four promin...

The Future of Work: Managing a Blended AI and Human Workforce

31 Mar 2025

Contributed by Lukas

CX Today's Head of Content Susie Harrison hosts Cognigy's VP Marketing, Alan Ranger. With Cognigy’s recent launch of their Agent Ops plat...

Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?

31 Mar 2025

Contributed by Lukas

 AI is the talk of the contact center town, promising to fundamentally change the nature of companies and consumers interact.Recognizing this, CX Tod...

Big CX Update: Miratech

27 Mar 2025

Contributed by Lukas

 CX Today's Head of Content Susie Harrison hosts Matthew Ainsworth, Chief Revenue Officer at Miratech, for a deep dive into his professional bac...

Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

27 Feb 2025

Contributed by Lukas

Watch on YouTube.In this episode of our Salesforce Update Show, CX Today's Charlie Mitchell hosts three expert customer experience analysts to di...

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

27 Feb 2025

Contributed by Lukas

Discover how real-time translation, accent smoothing, and AI-powered agents are redefining customer service.Join Rhys Fisher, Deputy Editor at CX Toda...

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

25 Feb 2025

Contributed by Lukas

In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Thor Mitskog, CEO of Cyber Acoustics, to discuss how the company is t...

The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You

25 Feb 2025

Contributed by Lukas

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts t...

Key Takeaways from Cisco Live 2025 EMEA

19 Feb 2025

Contributed by Lukas

Watch on YouTube.Join CX Today's Floyd March and Zeus Kerravala, Principal Analyst at ZK Research, as they explore the key takeaways from Cisco L...

Krisp's Game-Changer: Live Speech Translation That’s Reshaping Contact Centers

19 Feb 2025

Contributed by Lukas

In this exclusive CX Today interview, Rhys Fisher, Deputy Editor, sits down with Anthony Canoso, Head of Customer Experience at Krisp, to discuss a gr...

Contact Center Trends for 2025: What's Hot and What's Not?

12 Feb 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts Simon Adnett, VP of Sales - UK&I / EMEA at Enghouse Interactive. We introduce a host of contact center tren...

Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft

30 Jan 2025

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by six promine...

The Role of Acoustic Technology in the Modern Contact Center

28 Jan 2025

Contributed by Lukas

In this engaging discussion, Rhys Fisher, Deputy Editor of CX Today, chats with Thor Mitskog, President of Cyber Acoustics, to explore the evolving ro...

Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

27 Jan 2025

Contributed by Lukas

CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative.The pair discuss Talkative's GenAI Chatbot and the wider role...

Transforming Contact Centers with AI: Insights and Innovations

27 Jan 2025

Contributed by Lukas

Join Rhys Fisher, Deputy Editor at CX Today, as he chats with Chris Bardon, Chief Software Architect at ComputerTalk.Together, they delve into the tra...

NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What's to Come

24 Jan 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts a conversation reflecting on some of NVIDIA's big agentic AI innovations from January 2025.These AI Agent ...

Analyzing the Current State of AI In Business Communications

23 Jan 2025

Contributed by Lukas

CX Today's Charlie Mitchell runs through several takeaways from a recent industry study, entitled: "RingCentral Trends 2025: The State of AI...

Salesforce News - Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)

23 Jan 2025

Contributed by Lukas

Watch on YouTube.In the first episode of our Salesforce news show, CX Today's Charlie Mitchell hosts two expert customer experience analysts to d...

5 Disruptive Use Cases for AI in Customer Experience

21 Jan 2025

Contributed by Lukas

CX Today's Charlie Mitchell introduces five AI use cases for customer experience, with a specific focus on contact centers.To help run through al...

Big CX Update: ComputerTalk

09 Jan 2025

Contributed by Lukas

CX Today's Kieran Devlin speaks to Blair Ferguson, Chief of Staff at ComputerTalk.In this session, we discuss the following:An introduction to Co...

Meet ULAP. The Enterprise Communications Vendor That's NOT Jumping on the AI Bandwagon

07 Jan 2025

Contributed by Lukas

CX Today's Charlie Mitchell hosts Dom McDonald, CEO of ULAP.They introduce ULAP Voice and how the solution ensures compliance in enterprise commu...

Total Experience: A Complete Guide for 2025

17 Dec 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Lee Jones, Director of Elev-8 Performance.They kick off the conversation by considering:What is total experienc...

How to Ensure the Ethical, Compliant Use of Contact Center AI

16 Dec 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Steve Nattress, VP of Product Management at Enghouse Interactive.In this session, we explore the ethical consid...

QA Automation - How Far Can We Push AI?

11 Dec 2024

Contributed by Lukas

Rhys Fisher hosts Emmanuel Doubinsky, Product Director at Scorebuddy.The pair discuss how AI and automation are being used in the Quality Assurance (Q...

5 Customer Experience Trends for 2025 & Beyond

04 Dec 2024

Contributed by Lukas

CX Today's Charlie Mitchell introduces five customer experience trends to keep top of mind in 2025. To run through them, he's joined by:Bar...

Big CX News - The Latest on Microsoft's AI Agents, Afiniti's Bankruptcy, & Sprinklr's New CEO

04 Dec 2024

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five promin...

Contact Centres in 2025: How to Build Next Year’s Success Today

04 Dec 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Ben Booth, CEO & Co-Founder at MaxContact to explore the trends in contact centers for the year ahead.In this...

Inside Cognigy's Revolutionary Agentic AI: The Future of Conversational Automation

29 Nov 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Sebastian Glock, Director of Product Marketing at Cognigy, to delve into agentic AI and its possibilities for CX....

Big Update with Cognigy

29 Nov 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Alan Ranger, VP Marketing at Cognigy, for a deep dive into his role, Cognigy and innovations in AI.Expect to dive...

The Great Contact Center Debate: Cloud vs. On-Premises

27 Nov 2024

Contributed by Lukas

Bright Pattern Is Redefining Flexibility in Contact CentersIn this interview, Rob Scott of CX Today sits down with Michael McCloskey, CEO of Bright Pa...

Call and Contact Centre Expo 2024: A Preview

26 Nov 2024

Contributed by Lukas

CX Today's Rhys Fisher hosts David Juniper, Group Director at ROAR B2B.They preview the upcoming Call and Contact Centre event that takes place b...

The Power of Partnership in Elevating CX

22 Nov 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Dave Hampton, Head of Managed Services at Ultima Business Solutions, to explore their evolutionary and mutually b...

Exploring the Next Big Trends in CX

13 Nov 2024

Contributed by Lukas

CX Today's Susie Harrison is joined by Jamie Snaddon, Managing Director, EMEA at 8x8. In this session, we cover:- The biggest trend now and wher...

UJET's New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap

11 Nov 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Vasili Triant, Co-CEO of UJET. Two months into the role, Triant has taken the reigns at an exciting time for th...

Probing the Gartner Magic Quadrant for CCaaS 2024

07 Nov 2024

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the 2024 Gartner Magic Quadrant for CCaaS. He's joined by Dave Michels, Lead Analyst ...

5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)

31 Oct 2024

Contributed by Lukas

Contact centers face many of the same challenges they always have. However, in an age of new-wave AI, continued digitization, and changing customers, ...

Harnessing the Power of Data in Contact Centers

30 Oct 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Matt Yates, VP Engineering at MaxContact.In this session, we cover:Harnessing the huge volumes of data available ...

The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More

28 Oct 2024

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by six promine...

From Passive Algorithms to Active Agents: The Rise of Agentic AI

24 Oct 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Jon Burg, VP Strategy at TechSee, for a discussion on the rise of agentic AI.In this session, we cover:What agent...

AI Demystified! Customer Service Bots & Beyond (with a Demo)

17 Oct 2024

Contributed by Lukas

CX Today's Charlie Mitchell introduces a beginner's discussion about contact center AI. For this conversation, he's joined by two indus...

Evaluating CCaaS Platforms – Top Tips on Finding the Best Fit Solution

17 Oct 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Anand Viswanathan, AVP & Global Head of CCaaS, Tata Communications.In this video, Anand shares his top tips o...

Michels on Avaya's Key Launches and Future Relevancy

16 Oct 2024

Contributed by Lukas

Watch on YouTube.CX Today's David Dungay spoke to prominent analyst Dave Michels, Founder of TalkingPointz. In this session we discuss the follow...

Is an AI-Centric Strategy REALLY the Best Option In Enterprise Communications?

16 Oct 2024

Contributed by Lukas

CX Today's Charlie Mitchell introduces a discussion about whether an AI-centric strategy is REALLY the best option in enterprise communications?F...

Customer Research Strategy that Delivers Optimal Customer Experiences

09 Oct 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Rema Nasif, Managing Director of Strategy at OneMagnify.In this session, we discuss:What's top of mind for m...

Contact Center AI: The Opportunities and Risks for Insurers

01 Oct 2024

Contributed by Lukas

CX Today's Charlie Mitchell introduces a discussion about contact center AI, and the opportunities and risks for insurers. For this conversation,...

Why You Still Need Your Agents In a World of GenAI

30 Sep 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom.In this session, we discuss the...

Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support

30 Sep 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Evaluagent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled.In this episode, we consider...

Big CX News - A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More

26 Sep 2024

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents a rundown of Dreamforce 2024, Salesforce's hallmark annual event.He's joined by f...

How to Get the Most Value from Your CCaaS Investment

24 Sep 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Jo Sverre Lindem, Chief Customer Officer at Puzzel.We consider how contact centers can get the most out of your...

Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?

23 Sep 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Steve Blood, VP of Market Intelligence and Evangelism at Five9.We reflect on 2024, considering the challenges a...

How to Navigate the Transition from On-Premise to Cloud Contact Centers

19 Sep 2024

Contributed by Lukas

CX Today's Susie Harrison joined Puzzel CEO Frederic Laziou to discuss the transition from on-premise to cloud.In this conversation we cover:The ...

GenAI in the Contact Center ComputerTalk Shares Its Latest Innovations

18 Sep 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Bernie Lee, VP of Product Engineering at ComputerTalk.We discuss three of the latest GenAI innovations that CCa...

How Personal AI Agents are set to Transform CX

18 Sep 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Malte Kosub, CEO and Co-Founder of Parloa.In this episode, we consider:Market changes in customer support and how...

Purpose-Built Gen AI for the Contact Center: Introducing ElevateAI by NICE (with Demos!)

17 Sep 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Ashley Griggs, Head of Sales and Strategic Partnerships at ElevateAI by NICE.After an introduction to the NICE ...

The Death of the Pureplay Contact Center Provider

12 Sep 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Simon Harrison, Founder & CEO of Actionary.They kick-off the conversation by considering:What's drivin...

On-Prem vs. Cloud Contact Centers: It's Not an Open & Shut Case

09 Sep 2024

Contributed by Lukas

CX Today's Charlie Mitchell introduces a discussion on why businesses may wish to keep their contact center operations on-premise. For this discu...

RingCentral Introduces Its New AI Assist Solutions for RingCX

05 Sep 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at RingCentral. They kick-off the conversation...

Big CX News - The Latest on NICE's New CEO, Salesforce's PredictSpring Acquisition, & Five9

29 Aug 2024

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five promin...

Five Workforce Engagement Metrics You Need to be Tracking

19 Aug 2024

Contributed by Lukas

CX Today's Susie Harrison hosts Sam Peters, Head of Customer Success at Assembled, to cover the workplace engagement metrics you need to be track...

3 Use Cases for GenAI in Contact Center Quality Assurance (with Demos!)

30 Jul 2024

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec.After an introduction to contact center Auto-QA...

Big CX News - The Latest on the Google-HubSpot Fallout, Patagonia's Call Center AI Lawsuit, & More

24 Jul 2024

Contributed by Lukas

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts t...

Comparing CCaaS Providers: What You Might Miss

24 Jul 2024

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Blair Ferguson, Chief of Staff at ComputerTalk.We consider how contact centers often compare C...

Friend or Foe? AI & the Contact Center Agent

23 Jul 2024

Contributed by Lukas

Watch on YouTube.A 2023 study by Princeton University found that "contact center operators" top the list of occupations with the highest ris...

Analyzing the 2024 Gartner Magic Quadrant for CPaaS

12 Jul 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance. They present an analysis of the 2024 Gartner ...

Cognigy Shares Plans for AI Workforce of the Future Post Funding Round

01 Jul 2024

Contributed by Lukas

Watch on YouTube.CX Today's Susie Harrison hosts Cognigy CEO Philip Heltewig to discuss the company's plans for AI investments.In this video...

Big CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & Salesforce

27 Jun 2024

Contributed by Lukas

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts t...

Customer Journey AI: Examples, Outcomes, & What's Next?

26 Jun 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Paul Martin, an Account Executive at Landis Technologies. We kickstart the conversation by introducing an outc...

Email Customer Service: Challenges, Best Practices, & More

26 Jun 2024

Contributed by Lukas

Watch on YouTubeEmail is still the second most leveraged channel for inbound customer conversations. Yet, email service experiences continue to underw...

How to Use GenAI to Improve Customer Service AND Cut Costs

18 Jun 2024

Contributed by Lukas

Watch on YouTube.According to Gartner, the contact center is one of the top three business areas where enterprises want to deploy generative AI (GenAI...

CX Outsourcing: Managing the Unmanaged Areas of Your Business

24 May 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CSM) at Shyft Global Services.They deep dive ...

The Zoom Contact Center: 2 Years On

23 May 2024

Contributed by Lukas

Watch on YouTube.Zoom entered the CCaaS space two years ago, and has since gained significant momentum in the market.Recognizing this, we got in touch...

‘We Had to Bite the Bullet’ - How this BPO Revamped its Siloed Contact Centre

17 May 2024

Contributed by Lukas

Watch on YouTube.CX Today's Tom Wright hosts Nigel Mansfield, Standard Focus.In this interview from Avaya Engage we discuss the latest AXP innova...

Big CX News - The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & More

16 May 2024

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five promin...

limehome Embraces Experience-Led Growth, Hikes Its NPS Rate By 22%

15 May 2024

Contributed by Lukas

Watch on YouTube.limehome's lifted its NPS score by an impressive 22 percent after embracing an experience-led growth strategy.To dive deeper int...

Bright Pattern 'Gets Real' on AI and Agent Assist

15 May 2024

Contributed by Lukas

Watch on YouTube.CX Today's David Dungay speaks to Michael McCloskey, CEO, Bright Pattern.In this session, we discuss the following:Where AI is h...

The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet

13 May 2024

Contributed by Lukas

Watch on YouTube.According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure.That reflects the he...

It's a Trap! Don't Invest More In Digital Just to Meet Customer Demand

01 May 2024

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts James Marscheider, Chief Commercial Officer at evaluagent.We reflect on the common thought amo...

Achieving Next Gen CX With Customer Interactions Suite From Tata Communications

29 Apr 2024

Contributed by Lukas

CX Today's Charlie Mitchell hosts Mauro Carobene, Vice President of the Customer Interactions Suite at Tata Communications.They deep dive on the ...