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CX Today

Exploring the Transformative Power a Best-in-Category Tech Stack can have on Customer Support

30 Sep 2024

Description

CX Today's Susie Harrison hosts Evaluagent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled.In this episode, we consider:The top-line benefits of integrating QA and performance improvement software with WFMSome use cases and challenges of using these platforms togetherWhat constitutes a good integration partnership and the benefits that it brings to customersThe benefits of having a fully integrated best-in-category solution over an all-in-one solution

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