CX Today

BIG CX News - The Latest on Cisco's New Contact Center Packages, GenAI In CX, & "CCaaS Deceleration"

09 Nov 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four promin...

Zoom Crowned King of UC at UC Awards; is CCaaS Next?

08 Nov 2023

Contributed by Lukas

Watch on YouTube.Welcome to Our Exclusive Interview at Zoomtopia 2023 with Vi Chau, Head of Product for Zoom Phone and Zoom Contact Center.Will Zoom b...

Five9 On How Contact Centers Can Sleigh the Holiday Season

06 Nov 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Nick Delis, Senior Vice President of International and Strategic Sales at Five9.We consider ho...

Generative Conversational AI: Ethical Guidelines for Customer Experience Teams

03 Nov 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Diego Gosmar, Chief Innovation Evangelist at XCALLY.We discuss some of the ethics of deploying...

Cyara - Testing Provides Secret Sauce to Successful Cloud Migrations

26 Oct 2023

Contributed by Lukas

Watch on YouTube.CX Today's David Dungay hosts Andriy Zakharchenko, Product Evangelist, Cyara. In this session we discuss the following: The be...

The Speed of Zoom - 600 New Features in 18 Months

12 Oct 2023

Contributed by Lukas

Join us for an eye-opening interview with Brandon Knight, Global Head of Zoom CX Channel & Ecosystem, as we dive deep into Zoom's groundbreak...

Assessing the 2023 Gartner Magic Quadrant for CPaaS

10 Oct 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents an inspection of the 2023 Gartner Magic Quadrant for CPaaS.He's joined by Dave Michels...

The Internet of Things (IoT) In the Contact Center: Traeger Grills' Success Story

09 Oct 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Corey Savory, Vice President of Customer Experience & Service at Traeger Grills.We walk th...

The Women in CX Conference A Customer Experience Event With a Twist

03 Oct 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Clare Muscutt, Founder and CEO of Women in CX.In this session, we introduce the Women in CX conference, discuss...

BIG CX News - Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More

27 Sep 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from Dreamforce 2023.He's joined by four prominent CX analyst...

What Should I Look for In a CCaaS Platform?

26 Sep 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Thomas John, Vice President Partners EME...

Video Will Continue to Change Contact Center Experiences. Here's How.

19 Sep 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru.In this session, we consider the evolution of video ...

BIG CX News - The Latest on the Salesforce & Genesys Joint Platform and Five9's Aceyus Acquisition

13 Sep 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four promin...

Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance

11 Sep 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Manan Sagar, Global Head of Insurance at Genesys.We discuss Genesys's sector-specific app...

How Will AI Revolutionize The Contact Centre?

04 Sep 2023

Contributed by Lukas

Watch on YouTube.CX Today's Kieran Devlin is joined by MaxContact's CEO Ben Booth and VP of Engineering Matt Yates to discuss AI's impa...

5 Microsoft Teams Contact Center Challenges (and How to Overcome Them)

23 Aug 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Mackenzie Ellis, a Solutions Specialist at ComputerTalk.We discuss some of the challenges busi...

The World Wildlife Fund Shares Its Contact Center Transformation Story

22 Aug 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Stuart Mcapherson-Woods, Support Operations Manager at the World Wildlife Fund (WWF). We disc...

An Analysis of the 2023 Gartner Magic Quadrant for CCaaS

21 Aug 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents a deep-dive of the 2023 Gartner Magic Quadrant for CCaaS.He's joined by Dave Michels, ...

DPG Media Discusses Its "Radical" CCaaS Migration, Shares Lessons

17 Aug 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Edgar Polak, IT Area Manager at DPG Media.We walk through DPG Media's CCaaS migration, an...

Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People

15 Aug 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Kyle Johnson, President & CEO of Lighthouse Works. We consider Lighthouse Works' str...

BIG CX News - The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM

11 Aug 2023

Contributed by Lukas

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts t...

Barnardo's Discusses Its CRM Selection Process and Implementation

08 Aug 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Melissa Bell, the Executive Leader of Practice Quality at Barnardo's Australia. We discu...

Streem-line Salesforce: Integrating Video for Enhanced Customer Experiences

01 Aug 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Mark Wood, Senior Product Manager at Streem. In this session, we discuss how businesses can a...

Heineken Introduces Its Customer-Centric Approach and Data Strategy

31 Jul 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Lalo Luna, Global Strategy & Insights Leader at The HEINEKEN Company.We consider Heineken&...

BIG CX News - The Latest on Verint's CCaaS Move & the Genesys Experience Index

11 Jul 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by three pro...

Elsevier Transforms Its Contact Center Experience, with Impressive CSAT Gains

10 Jul 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Joep Everts, SVP of Customer Service at Elsevier. We discuss Elsevier's contact center t...

Generative AI In the Contact Center: Announcements, Use Cases, & Future Possibilities

27 Jun 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer at Sabio. We consider the evolution of generative AI ...

A Microsoft Teams Contact Center: How Can I Enhance My Voice and IM Channels?

27 Jun 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Jean-Nicolas Robitaille, Vice President of Product Management at ComputerTalk. We consider ho...

Frontier Airlines Discusses Its Decision to Ditch Telephone Customer Service

27 Jun 2023

Contributed by Lukas

Watch on YouTube.CX Today's Rob Scott hosts Leonardo Declich, Director, CX Digital Transformation at Frontier Airlines. We reflect on why Fronti...

Sprinklr’s New Generative AI Innovations: An Inside Look

23 Jun 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Buddy Waddington, an Insights & AI Solutions Specialist Manager at Sprinklr. We break dow...

Topic & Sentiment Analysis In the Contact Center: Definitions, Use Cases, & Benefits

19 Jun 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts John Ortiz, Technology Sales Manager at MiaRec. We consider the topic and sentiment analysis ...

5 Value-Adding Conversational Intelligence Use Cases for Contact Centers

15 Jun 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Tatiana Polyakova, Chief Operating Officer at MiaRec. We discuss five contact center use case...

Thule Discusses Its Customer Experience Transformation & Shares Key Learnings

14 Jun 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Zachary Dugas, Global Product Owner of Content Management Systems & SaaS at Thule. We dis...

Creating Consistent CX is Key to Customer Retention

05 Jun 2023

Contributed by Lukas

Watch on YouTube.CX Today's David Dungay hosts David Butler, SVP of Product & Strategy, Glance Networks. In this session we discuss the foll...

The Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 Merger

02 Jun 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four promin...

The Latest Big CX News on Private GPT, Alexa 2.0 & the 'Godfather of AI'

16 May 2023

Contributed by Lukas

Watch on YouTube.CX Today’s Charlie Mitchell presents the latest trending news from the conversational AI space.He’s joined by four of the brighte...

What's Next for Avaya After Chapter 11 Bankruptcy?

15 May 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Liz Miller, VP and Principal Analyst at Constellation Research. We consider the emergence of ...

Will ChatGPT Help Solve My Most Pressing Contact Center Problems?

09 May 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Pierce Buckley, CEO & Co-Founder at babelforce. We break down how contact centers may use...

Sprinklr Is In the CCaaS Market, and It's Not Here to Play Around

28 Apr 2023

Contributed by Lukas

Watch on YouTube.CX Today's Charlie Mitchell hosts Ragy Thomas, Founder & CEO of Sprinklr.We discuss the current state of contact center expe...

Beyond the Code: Empowering Women in Non-Technical Roles in Technology

20 Apr 2023

Contributed by Lukas

Clare Muscutt, Founder, Women in CX hosts Ejieme Eromosele, GM EMEA, Quiq, Charlotte Kennett, Sr. Director, SS&C Blue Prism, Laura Campbell, Strat...

The Latest BIG News Meta, Qualtrics, and Salesforce - CX Today News

03 Apr 2023

Contributed by Lukas

Watch on YouTube.CX Today’s Charlie Mitchell presents the latest trending news from the customer experience world.He’s joined by four prominent CX...

Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 - CX Today News

21 Mar 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Bradley Metrock, Founder & CEO of Project Voice 2023. In this session, we evaluate the Gartner Magic Quadr...

Women Driving Diversity, Equity, and Inclusion in CX Technology - CX Today News

08 Mar 2023

Contributed by Lukas

Watch on YouTube.Clare Muscutt, Founder, Women in CX hosts Susanna Baque, Senior Director Global CX, SCIEX, Renee Fokken, Director of CX, Cisco, Czari...

Drive Cost-Reductions with Effective Self-Service

06 Mar 2023

Contributed by Lukas

CX Today's David Dungay hosts Courtney Goodsell, Product Manager at Mavenoid. In this session we discuss the following:What is effective self-se...

3 Contact Center Agent Trends for 2023 (and How to Address Them!)

02 Mar 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions. In this session, we break down the following three contact center age...

6 Practical NLP Use Cases That Can Transform Contact Center Performance

27 Feb 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Jake Gardiner, a Senior Enterprise Account Director at Odigo.In this session, we break down the following six u...

BIG CX News - The Latest on Avaya's Bankrupcy, Activist Investors at Salesforce, and Zoho In UCaaS

23 Feb 2023

Contributed by Lukas

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four prominent CX analysts t...

Will CRM Systems Replace Contact Center Platforms?

17 Feb 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance. In this session, we consider the evolution of CRM systems, discussing: Whether CRM...

A ChatGPT-Powered Voicebot Demo and Conversation with the Microsoft Engineer

16 Feb 2023

Contributed by Lukas

CX Today's Charlie Mitchell introduces a demo of a voicebot that combines Azure’s new Open AI platform with Azure Communication Services Call A...

Analyzing the Conversational AI Landscape with Bradley Metrock

13 Feb 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Bradley Metrock, Founder & CEO of Project Voice 2023. In this session, we discuss:Bradley's Conversat...

Create More 'Memorable' Customer Experiences by Using Remote Video

30 Jan 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Colin Shaw, Founder & CEO of Beyond Philosophy.In this session, we consider how brands can create more memo...

Get Started with Video Customer Service

30 Jan 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Jóhann Hannesson, Lead Product Manager at Streem.In this session, we discuss how businesses can get started wi...

The Latest BIG News from Avaya, AWS, and ChatGPT

26 Jan 2023

Contributed by Lukas

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by four prominent CX analysts t...

Is Your Contact Center Recession Proof?

20 Jan 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Kurt Dahlstrand, Director of Technical Sales & Services at Hammer, and Jim Cantwell, Vice President of Sale...

How CPaaS is Changing Customer Experience - CX Today News

12 Jan 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Jay Patel, VP & GM of Webex CPaaS Solutions, discussing how CPaaS is changing CX.In doing so, we consider:W...

Is Moving to the Cloud the Best Decision for Improving CX?

06 Jan 2023

Contributed by Lukas

CX Today's David Dungay hosts Darren Dean, Sales Engineering Manager, Hammer, and Paul Cicchelo, Sales Director (UK&I), Hammer.In this sessio...

Integrating Microsoft Teams With the Contact Centre: What Are My Options?

05 Jan 2023

Contributed by Lukas

CX Today's Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive.In this session, we consider the options for...

Making the Case for Converging Customer and Employee Experiences

19 Dec 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Jono Luk, Vice President of Product Management at Webex, discussing how businesses are converging CX and EX.In ...

The Latest BIG News from AWS, RingCentral, and Salesforce

19 Dec 2022

Contributed by Lukas

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by five prominent CX analysts t...

CX Predictions 2023 - Metaverse or Metacurse?

09 Dec 2022

Contributed by Lukas

Rob Scott from CX Today hosts Genefa Murphy, CMO, Five9 and Clare Muscutt, Founder & CEO, Women in CX and together they share their CX predictions...

Puzzel’s Latest Customer Service Packages

21 Nov 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Alberta Bosco, Product Marketing Director at Puzzel.In this session, we explore the latest CCaaS innovations fr...

The State of CX: More Investment, But Delivery Challenges Remain

09 Nov 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner.In this session, we consider the current state of CX, discussing:...

Zoom Discusses Its New Virtual Agent, IQ Additions, and More

08 Nov 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Ben Neo, Head of Enterprise Sales EMEA at Zoom Phone.In this session, we delve into some of the biggest announc...

Cut Contact Center Costs and Improve CX with AI

31 Oct 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Alain Mowad, Director of Product Marketing at Talkdesk.In this session, we consider how contact centers can cut...

First Impressions of the New Salesforce and Google CCaaS Platforms

31 Oct 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research.In this session, we discuss the entrance of Salesf...

BISSELL Transforms CX Strategy with Five9

24 Oct 2022

Contributed by Lukas

CX Today's David Dungay hosts Joe Lochinski, Service Automation & Analytics Manager, BISSELL.In this session, we discuss the following:Bigges...

Supporting the Contact Centre Agent of the Future

07 Oct 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Genefa Murphy, Chief Marketing Officer at Five9.In this s...

The Future of Voice

05 Oct 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Stuart Dorman, Chief Innovation Officer, Sabio.In this session, we assess the future of voice in CX, discussing...

Integrating Microsoft Teams Into the Contact Center: A Microsoft Engineer's Advice

27 Sep 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft.In this session, we consider how to integrate Micr...

Assessing AI Maturity in the Contact Center

26 Sep 2022

Contributed by Lukas

CX Today's Sandra Radlovački hosts Antonio Gonzalez, Senior Manager of Industries Research & Insights, Talkdesk.In this session we discuss t...

Making Magical Moments in CX

14 Sep 2022

Contributed by Lukas

CX Today's Rob Scott hosts Gayathri Krishnamurthy, AVP, Product Marketing at RingCentral. It goes without saying that #contactcenter leaders nee...

Who is Leading the Customer Engagement Platform Space?

08 Sep 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Mila D'Antonio, Principal Analyst at Omdia.In this session, we analyze Omdia's latest research into t...

Understanding Customer Intent in the Contact Centre

01 Sep 2022

Contributed by Lukas

CX Today's Sandra Radlovački hosts Kevin McGachy, Head of AI and Automation Solutions, Sabio.In this session, we discuss the following:Why is ca...

Rethink Contact Center Automation and Add Collaborative Intelligence!

30 Aug 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9.In this session, we consider CX automation and how collabo...

How Will New CEO Alan Masarek Rejuvenate Avaya?

23 Aug 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research.In this session, we assess the potential strategy of...

The Latest Trends in CX with Dr. Nicola Millard

17 Aug 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Nicola Millard, Principle Innovation Partner at BT.In this session we discuss the following five latest trends ...

Get Connected 2022. The Must-Attend CX Event Returns!

16 Aug 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Sundeep Singh Boughan, Director of Sales Engineering at Puzzel.In this session, we introduce the upcoming Get C...

The 2022 Global Consumer Trends Report with Bruce Temkin

11 Aug 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Bruce Temkin, Head of Qualtrics XM Institute.

Assessing the Microsoft Digital Contact Center

08 Aug 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Dave Michaels, Lead Analyst at TalkingPointz.com

3 CCaaS Trends for 2022 and Beyond

03 Aug 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel.Afte...

Microsoft Discusses its New Digital Contact Centre Platform

01 Aug 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Tony Lorentzen, SVP & General Manager, Nuance (now part of Microsoft).  

AWS Discusses Its Latest Amazon Connect Innovations

22 Jul 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Annie Weinberger, Head of Business Applications Product Marketing at AWS.

The Future of Zendesk Following Its Acquisition

15 Jul 2022

Contributed by Lukas

CX Today’s Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research.

Five9 Discusses Its European Expansion Plans

09 Jun 2022

Contributed by Lukas

CX Today's Sandra Radlovački hosts Genefa Murphy, Chief Marketing Officer at Five9. 

Building a Next Generation Virtual Agent

01 Jun 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead.

Supercharging Self-Service With AI

31 May 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Brian Atkinson, Vice President EMEA at Five9. 

SAP Introduces Its Latest Service Cloud Innovations

25 May 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Jen Bailin, Chief Revenue Officer (CRO) at SAP Customer Experience. 

Zendesk Discusses Its Latest CRM Innovations

13 May 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts with Matthias Goehler, CTO EMEA at Zendesk.

Engaging Customers with Video

27 Apr 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru.In this session, we consider the future of video in the contact centre,...

Zoom Discusses Its New Conversational Intelligence Solution

22 Apr 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom. In this session, we explore the release of its new conv...

Inspecting the Garner Magic Quadrant for Conversational AI

29 Mar 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research. 

Delivering the Digital Contact Centre of the Future

10 Mar 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Dave D'Arcy, Director EMEA Customer Care, RingCentral. 

How Total Experience is Unlocking the Future of CX

04 Mar 2022

Contributed by Lukas

CX Today's Rob Scott hosts Steve Forcum, Director and Chief Evangelist at Avaya and he shares his perspective on how total experience is unlockin...

Zoom Discusses Its New Contact Center Solution

02 Mar 2022

Contributed by Lukas

CX Today's Charlie Mitchell hosts Heidi Elmore, Head of UCaaS, Zoom. 

Fuze: What is Next for CX?

10 Jan 2022

Contributed by Lukas

CX Today's David Dungay hosts Ron Calixto, SVP Global Service Delivery, Fuze.

The Future of CX: Predictions for 2022

04 Jan 2022

Contributed by Lukas

CX Today's William Smith hosts Julien Rio, Associate Vice President, International Marketing, RingCentral. 

Customer Experience in the Year Ahead - Insights from Five9

16 Dec 2021

Contributed by Lukas

CX Today's Rob Scott hosts Brian Atkinson, VP and General Manager in EMEA at Five9.

Process Transformation for Customer Experience

15 Dec 2021

Contributed by Lukas

CX Today's William Smith hosts Gero Decker, General Manager SAP Business Process Intelligence and Co-founder, Signavio

LivePerson Leverages AI CX to Support Travel Industry

07 Dec 2021

Contributed by Lukas

CX Today's Carly Read hosts Jared Eisenlohr, VP of Retail, Travel & Tech, LivePerson.

Nectar: Digital Experience Insights from the IVR to the Agent

06 Dec 2021

Contributed by Lukas

CX Today's William Smith hosts Tim Armstrong, Vice President, Product & Marketing, Nectar.