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CX Today

3 CCaaS Trends for 2022 and Beyond

03 Aug 2022

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CX Today's Charlie Mitchell hosts Robin Gareiss, CEO and Principal Analyst at Metrigy, and Jonathan Allan, Chief Marketing Officer at Puzzel.After intros and a quick summary of Puzzel's place within the CCaaS space, we discuss the following three trends:AI reimagining contact centre solutionsReoccurring omnichannel woesThe rise of visual engagement

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