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CX Today

Engaging Customers with Video

27 Apr 2022

Description

CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru.In this session, we consider the future of video in the contact centre, discussing:Why are some contact centres turning to video? Use cases for video in the contact centre Critical features of a video solution for contact centres Differentiators of the Content Guru storm video solution? Examples of excellent video contact centre video strategies

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