Integrating Microsoft Teams Into the Contact Center: A Microsoft Engineer's Advice

CX Today's Charlie Mitchell hosts Shervin Shaffie, Principal Technical Specialist at Microsoft.In this session, we consider how to integrate Microsoft Teams with the contact center, discussing:Why should contact centers consider integrating Teams into their technology stack?The three models for integrating Teams into the contact center (Connect, Extend, and Power)How can contact centers determine the right option for them?The launch of Microsoft's own contact center, with embedded Teams capabilities If you're looking for more insights from Shaffie, visit this page.Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

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