The Death of the Pureplay Contact Center Provider

CX Today's Charlie Mitchell hosts Simon Harrison, Founder & CEO of Actionary.They kick-off the conversation by considering:What's driving vendors into CCaaS from adjacent spaces?What impact is this having on the traditional CCaaS players?Which CCaaS vendors will be best placed for success?Chris Morrisey, Head of CX Sales at Zoom, then joins the conversation to discuss:Why will Zoom have an edge in the CCaaS market of tomorrow?How will the breadth of Zoom's offering support its CCaaS charge?To learn more about Zoom's CCaaS offering, check out this demo of the Zoom Contact Center.Alternatively, to dive deeper on the future of CCaaS, register for our upcoming webinar here.

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