CX Today
Episodes
Is Video in the Contact Centre the next CX Game Changer?
12 May 2021
Contributed by Lukas
CX Today's Rob Scott hosts Thomas Rødseth, CTO at Puzzel
Artificial Intelligence meets Emotional Intelligence
03 May 2021
Contributed by Lukas
CX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO at Puzzel.
How Data Driven Insights Transform Customer Engagement
26 Apr 2021
Contributed by Lukas
CX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru.
Hubspot's Operations Hub Launch 2021
21 Apr 2021
Contributed by Lukas
CX Today's Carly Read hosts Alison Elworthy, EVP Revenue Operations, Hubspot.
Reimagining CX with Five9 and Metrigy
13 Apr 2021
Contributed by Lukas
CX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy.
Automating Conversations in CX
12 Apr 2021
Contributed by Lukas
CX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.
Automation and CX - Best Practices and Business Checklist
06 Apr 2021
Contributed by Lukas
CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM.
Introducing the Five9 EMEA Summit
29 Mar 2021
Contributed by Lukas
CX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and Brian Atkinson, VP and Manager of EMEA, Five9.
How AI will Serve Post-COVID Omni-channel Customers
25 Mar 2021
Contributed by Lukas
CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
Moving from Customer Service to AI Powered Customer Experience
19 Mar 2021
Contributed by Lukas
CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
How Retailers have Adapted to Challenges During the Pandemic
26 Jan 2021
Contributed by Lukas
CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.
Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments
21 Jan 2021
Contributed by Lukas
CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank Wassenbergh, CCaaS Practice Leader & "T...
Customer Experience in the Digital Workplace
08 Jan 2021
Contributed by Lukas
CX Today's Rob Scott hosts Natalie Keightley, Senior Director Global Solutions Marketing at Avaya.
Reinventing CX With Automation
18 Dec 2020
Contributed by Lukas
CX Today's Rob Scott hosts Umesh Sachdev, CEO at Uniphore.
Reimagining a Digital-First Customer Journey
18 Dec 2020
Contributed by Lukas
CX Today guest host and CX expert, Clare Muscutt hosts Lindsay Rios, Head of Sales and CX at Table.