Ep 19: Decisive Pace: Mastering the Art of Fast & Slow through Service Design

Dive into the art of decision-making with Oliver King on this episode of CXD, as we tackle the "Challenge of Fast and Slow." Understanding the balance between rapid action and careful deliberation is critical for today's businesses to thrive. Oliver reveals how a lack of balance can lead to disjointed customer experiences and a reactive rather than strategic approach to innovation. Learn about the key signs of imbalance in decision-making and the strategies needed to strike the perfect pace. Oliver shares ideas from Engine's book, 'Customer Driven Transformation' on how to craft a compelling vision that harmonises quick actions with thoughtful, long-term planning.  Tune into CXD to find out how your organisation can apply design-led strategies to blend agility with depth, ensuring that every decision, whether fast or slow, aligns with your customer-first philosophy and business goals. Discover more, including free chapters of the book, by clicking on the links below. https://link.edgepilot.com/s/61715c9c/LiWVQLmcCUy3gsx90GNEGA?u=https://engineservicedesign.com/%23customer-driven-design https://www.amazon.co.uk/Customer-Driven-Transformation-Design-led-Companies-Services/dp/0749483016/ref=sr_1_1?crid=1HZIUJS631TSL&keywords=customer+driven+transformation&qid=1706172684&sprefix=customer+driven+transformation%2Caps%2C65&sr=8-1

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