Ep 34: How Aviation Thinking Can Shape the Future of Railways

In episode 34 of the CXD podcast, Oliver King is joined by Nik Lusardi, Design Director and Co-founder of Future Travel Studio, to discuss the evolving landscape of customer experience in the rail and aviation sectors, focusing on existing challenges and opportunities. During the conversation, they explore the impact of technology, customer needs, and the introduction of innovative products such as DreamSuite, which aims to enhance the travel experience. Tune in to discover more about the future of rail travel and the importance of adapting to changing customer experience and improving service delivery. Connect with Nik Lusardi. Discover more about DreamSuite here. Download your copy of our Customer Experience Checklist for Rail here.  Chapters: 01:39: Customer Experience in Rail and Aviation  08:32: Understanding Customer Needs in Rail vs. Aviation  15:33: Innovations in Rail Customer Experience 18:43: Introducing DreamSuite: A New Product for Rail Travel 35:51: The Future of Rail Travel

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