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CXD: Customer Experience Design

Ep 39: AI-Driven CX Design for a New Generation

05 Feb 2025

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In episode 39 of the CXD podcast, Oliver King is joined by Innovation and Human-Centred AI-expert, Karolin Ahlqvist to explore customer experience in the AI era. They discuss designing to tackle information overload and human-AI collaboration to create better solutions.    Connect with Karolin Ahlqvist.  Chapters: 02:05: Customer Experience Needs of Organisations 03:37: The Impact of Digital Dementia on Youth 07:07 Designing for Neurodiversity  09:47: AI Date Models and Climate Change  12:47: AI's Role in Enhancing Customer Experience 17:05: Implementing AI into the Workflow 22:52: The Future of Work and AI Collaboration

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