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CXD: Customer Experience Design

Ep 4: Building a Customer-Centric Culture & Management

20 Oct 2023

Description

Join Oliver King for a deep dive into 'Customer-Centric Culture & Management'. Today, we spotlight the four key attributes: Governance and Management, The Right People, Learning Culture, and Colleague Engagement. Understand their role in embedding customers into a company's core. See how giants like Salesforce make customer-centricity their ethos, exemplified by their 'Trailblazer Community'. Assess: Is your business truly customer-focused? Stay tuned for more insights on customer-centricity. Start your journey to customer-centricity with our free Customer-Centricity Assessment.

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