Ep 40: AI, Work and the Human Experience

In the 40th episode of the CXD podcast, Oliver King is joined by Stefan Moritz, Head of Innovation at Max Matthiessen where they explore the transformative impact of AI on the workplace, leadership and customer experiences.Is AI a game-changer or cause for concern? They explore how AI can enhance human collaboration and innovation, but also the risks of automation overshadowing human connection.Tune in as they discuss how organisations can strike the right balance between technology and human agency, and future-proof their strategies.Join the conversation and discover what it really means to work, and lead, in the age of AI.Connect with Stefan Mortiz and check out his website. Sign up to the Metaphor Club: Metaphors shape how we see the world and drive action—think “our iceberg is melting.” Stefan has started The Metaphor Club to collect and share powerful metaphors that help us navigate change and inspire better futures. ⁠Sign up here to be part of the group.Chapters: 01:44: AI's Impact on Work and Human Experience 05:47: AI in the Workplace: Opportunities and Challenges 11:22: Leadership in the Age of AI  17:11: The Future of AI Interactions 23:08: Legal and Ethical Considerations of AI in Work 25:41: The Untapped Potential of Remote Work 29:08: Balancing Automation and Human Connection 39:55: Embracing AI with Human Agency 

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