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CXD: Customer Experience Design

Ep42: Reimagining Shopping, Space and Experiences in Transit

29 Apr 2025

Description

Airport retail isn't just about duty-free transactions, it's about transformation. In this episode, Oliver King is joined by Hugo Vanderschaegh, Managing Partner of Altavia Travel Retail, to explore how airports can create experience-led spaces and drive commercial success. From personalisation and pre-trip engagement to local products and a stronger sense of place, they unpack what it takes to turn terminals into destinations passengers enjoy. Connect with Hugo - https://www.linkedin.com/in/hugo-vanderschaegh-9a9597b/Find out more about Altavia Travel Retail - https://altavia-travelretail.com/Chapters02:40: The Transformation of Duty-Free Shopping07:09: Opportunities in Travel Retail 14:30: Personalisation in Travel Retail16:14: Future trends in Travel Retail 18:48: Creating Unique Airport Experiences22:34: The Role of Airports in Cultural Connection 25:18: Sense of Place in Airport Design 28:26: Innovating Duty-Free Experiences 30:23: The Future of Travel Retail

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