Data Insights: A Conversation with SD Tech's COO - Shane Mishler

In this episode of the Data Hurdles podcast, Chris Detzel and Mike Burke interview Shane Mishler, COO of SD Tech, a managed service provider. They discuss Shane's career journey across different industries and the key skills and mindsets necessary for adapting effectively. They also explore the role of technology in small businesses, the use of data for consistency and quality, and the impact of emerging technologies like automation and AI. The conversation highlights the importance of documentation and the potential of AI in transforming business operations. Overall, the episode emphasizes the need for continuous learning and open-mindedness in the ever-evolving technology landscape.TakeawaysAdapting across industries requires a mindset of continuous learning and being open to new experiences.Working in the service industry can provide valuable skills in managing clients and expectations.Technology plays a crucial role in small business growth and scalability, even in seemingly non-tech industries like food trucks and counseling.Data is essential for enhancing customer relations and service delivery, as well as making informed decisions about business operations.Emerging technologies like automation and AI have the potential to revolutionize business processes and improve efficiency.Chapters00:00Introduction and Holiday Plans01:08Introduction of Guest: Shane Mishler02:00Transitioning Across Industries04:33Key Skills and Mindsets for Adapting Across Industries06:44Different Paths to Success07:43The Value of Working in the Service Industry09:00Transition to SD Tech13:23Starting a Franchise Model17:04Role at SD Tech and Franchise Clients20:16Utilizing Data for Consistency and Quality22:12Using Data to Enhance Customer Relations and Service Delivery26:29The Role of Technology in Small Business Growth30:03Emerging Technologies Impacting Business Operations35:01Embracing Technology and Having Conversations

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