Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Pricing
Podcast Image

Datamatics ThoughtPod

A leading bank automates international remittance processing with RPA.

13 Mar 2025

Description

In this episode, we explore how one of India's Big Four banks transformed its international remittance processing by implementing Datamatics' Robotic Process Automation (RPA) solution, TruBot, and Artificial Intelligence tool, TruAI. Facing a massive influx of international remittance requests requiring fulfillment within a 48-hour window, the bank struggled with timely email responses, risking customer goodwill and loyalty. By deploying TruBot and TruAI, the bank automated tasks such as reading, interpreting, and responding to incoming email queries, validating documents, retrieving details from the core banking system, integrating with the wire transfer mechanism, and updating customers on real-time remittance statuses. This automation led to a 99.86% improvement in efficiency and the automation of 2 million international remittances, enabling real-time wire transfers and significantly enhancing customer satisfaction. Tune in to discover how intelligent automation can revolutionize banking operations, ensuring swift and accurate processing of international remittances.Read the entire case study here: https://www.datamatics.com/resources/case-studies/a-leading-bank-automates-their-international-remittance-processing-using-rpaTo know more about our RPA related services, visit us at: https://www.datamatics.com/intelligent-automation/rpa-trubotTo know more about our TruAI related services, visit us at: https://www.datamatics.com/intelligent-automation/truai-artificial-intelligence-cognitive-sciences

Audio
Featured in this Episode

No persons identified in this episode.

Transcription

This episode hasn't been transcribed yet

Help us prioritize this episode for transcription by upvoting it.

0 upvotes
🗳️ Sign in to Upvote

Popular episodes get transcribed faster

Comments

There are no comments yet.

Please log in to write the first comment.