Datamatics ThoughtPod
Drive Customer Experience Management with Customer-Centric Digital Transformation
28 Jul 2025
In this episode, discover how placing customers—not IT—at the heart of digital transformation drives superior Customer Experience Management (CXM). Learn the 12-step roadmap—from simplifying processes, top-down leadership, and pain‑point resolution to intelligent automation (RPA, IDP), AI‑powered analytics, integrated feedback loops, and real-time insights—that enables a fully customer‑centric enterprise culture aligned around Customer Lifetime Value and loyalty .https://blog.datamatics.com/drive-customer-experience-management-with-customer-centric-digital-transformation
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3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE
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12:00H | 20 DIC 2025 | Fin de Semana
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