How can you drive better Customer Experience?

In this episode of our podcast you’ll hear how organisations are transforming customer experience by placing the customer at the centre, empowering frontline teams, and leveraging analytics-driven back-end systems for seamless support. You’ll learn the why behind empathetic service, the how of enabling staff to take empowered decisions, and the what of enabling technology & data to deliver consistent experiences at scale. https://www.datamatics.com/resources/thoughtcast/how-can-you-drive-better-customer-experience

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