How Datamatics Boosted Technician Efficiency & Cost Savings for a Marketplace

This episode of the podcast contains an insightful discussion on how a leading European digital marketplace company transformed its field service operations to achieve a remarkable 45% increase in cost efficiency. Specializing in sustainable IT services and the redistribution of electronic devices, the company faced challenges with manual task assignments and underutilized technicians.​Datamatics+1Datamatics+1Discover how partnering with Datamatics led to the development of a state-of-the-art Field Service Management solution leveraging the ServiceNow platform. This intelligent system streamlined task allocation, optimized technician utilization, and provided real-time visibility into field operations. The introduction of the "Agent" App empowered field technicians with seamless task management and location tracking, enabling dispatchers to identify available resources instantly.​DatamaticsTune in to learn about the transformative impact of this solution on operational efficiency, customer satisfaction, and how Datamatics' expertise in intelligent automation can drive similar successes in your organization.​🔗 Read the full case study: https://www.datamatics.com/resources/case-studies/a-leading-digital-marketplace-company-increased-cost-efficiency-by-45-with-a-field-service-management-app

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