Metrics that Define CX in the Age of AI

In this episode, we unpack the key metrics that define customer experience (CX) in the age of AI, exploring how businesses can measure success beyond traditional KPIs. We discuss AI-driven indicators like predictive churn scores, sentiment analysis, and response time optimization — and explain how tying these metrics to business outcomes helps you deliver smarter, more personalized customer journeys.https://blog.datamatics.com/metrics-that-define-cx-in-the-age-of-ai

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