Optimizing ITSM Performance: How Datamatics Transformed Service Management for a Global Leader

In this episode, we explore how a leading global door-opening solutions provider partnered with Datamatics to enhance performance through real-time dashboards and analytics. Facing challenges in IT Service Management (ITSM) application support and the need for customized, real-time analytics, the company collaborated with Datamatics to develop and enhance various ServiceNow modules, including Incident Management, Request Fulfillment, Change Management, and Problem Management. This initiative led to the creation of over 1,200 reports for different end-users and customers, achieving a 95%+ resolution SLA for incidents and service requests, and providing 24/7 platform support. Discover the strategies and technologies that facilitated this digital transformation, resulting in improved operational efficiency and customer satisfaction.https://www.datamatics.com/resources/case-studies/case-study-a-leading-door-opening-solutions-provider-enhances-performance-with-real-time-dashboards-analytics

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