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Datamatics ThoughtPod

Transform into an AI-at-the-Core Contact Center and unlock CXM value

28 Apr 2025

Description

In this episode, we shall explore how embedding AI at the core of contact centers is unlocking new levels of Customer Experience Management (CXM) value. Discover how AI-driven automation, intelligent routing, real-time analytics, and personalized engagement are revolutionizing customer interactions. Learn actionable strategies to transform your contact center into a smart, agile, and value-generating CX hub.Tune in for expert insights drawn from Datamatics’ AI-powered CXM transformation playbook.https://www.datamatics.com/resources/whitepapers/transform-into-an-ai-at-the-core-contact-center-and-unlock-cxm-value

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