Turning Service Into a Competitive Advantage with Smart Technology

The service lane isn’t just where repairs happen, it’s where loyalty is built.In this episode, Kim Saylor, Senior Director of Fixed Ops Marketing at CDK Global, joins hosts Camron Wilson and Michael Hayes to talk about how dealerships can create a better service experience by using the right technology, smartly and strategically.They explore the full flow of service, from AI-powered scheduling and smoother check-ins to predictive inspections and faster payments. Kim shares what dealers can do today to remove friction, improve communication, and turn service into a revenue engine.Whether you’re looking to cut hold times, increase transparency, or improve shop efficiency, this episode offers clear, practical steps to make your service operations a real differentiator.Follow UsX @NADAUpdateInstagram @NADAYouTube @NADAUpdateLinkedIn @NADAFacebook @NADAUpdatePresented by The National Automobile Dealers Associationhttps://www.nada.org/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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