S6E4: Crisis management - after the dust settles

The headlines have faded, but the real work’s only just beginning.In this episode, Imogen and Amanda look at what happens once the immediate crisis has passed - and how to rebuild trust for the long term. They share their three Rs framework - review, rebuild, reassure - and unpack what meaningful recovery looks like in practice: visible leadership, clear communication, and consistent follow-up. With lessons from Volkswagen’s slow road back and a few honest reflections on what companies often skip, this conversation is about turning recovery into resilience.Imogen Hitchcock and Amanda Pierce have a clear purpose: creating communications (and communicators) that spark action, drive growth, and build lasting influence. Between them, there’s not a question or crisis they haven’t faced. From the everyday “could you just…” to high-stakes challenges, they’re here to share their insights and help you thrive. They'd love your stars, favourites, and follows. Please, give them the social validation they crave ;)

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