Behind the Tech: How Dialogue Design Really Works (Deep Learning with PolyAI podcast, Ep. 82)

Send us a textEver wonder what really makes an AI voice feel human? In this episode of Deep Learning with PolyAI, an all-star panel from our dialogue design and engineering teams takes you behind-the-scenes to share how the hardest part of CX automation actually works.From latency and personalization to multichannel design and our in-house Raven model, they break down the science (and the art) behind building conversational AI agents that are actually worth talking to.You’ll learn:✅ Why dialogue design is notoriously hard, and how PolyAI cracked it✅ The key factors that make conversations “buttery smooth”✅ How omnichannel and LLM-powered design are changing everything✅ What’s next for dialogue design, from multimodal to configurable latencyPolyAI's Jenn Cunningham guest hosts for this episode, moderating a discussion between Arkadiusz Kwapiszewski, Eshan Singhal, and Harry Swanson. Follow PolyAI on LinkedIn Watch this and other episodes of the Deep Learning pod on YouTube

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