Human-Centered Design for Public Sector Innovation

Jorge Lagarto, founding member and currently Director of LabX – Center for Innovation in the Public Sector. After starting his career working in consulting and project management, he spent many years in the public sector, particularly in the areas of innovation, digital transformation, and servicedesign. He holds a degree in Environmental Engineering and a specialization in eLearning Pedagogy and Instructional Design.In this episode, Jorge shares with us the journey that led him to co-found and lead LabX. He highlights the importance of understanding the diverse needs of all citizens in order to create inclusive public services. He shares with us the multiple roles LabX play: from developing projects (from research to implementation) to creating capability (through training), supporting innovation teams and nurturing an ecosystems of innovation labs. He shares some of the challenges associated to innovation in the public sector but also shares the value of the design process in creating meaningful solutions and trigerring culture change.To learn more about Jorge's work, follow him on LinkedIn: ⁠https://www.linkedin.com/in/jorge-lagarto-7a712468/⁠and check LabX's website:⁠https://labx.gov.pt/o-labx/?lang=en⁠Credits:Conception, host and production: Anne-Laure FayardSound design & Post-production: Claudio SilvaMusic & Art Work: Guilhem TamisierJorge Lagarto, founding memberand currently Director of LabX – Center forInnovation in the Public Sector,. After starting his career working inconsulting and project management, he spent many years in the public sector,particularly in the areas of innovation, digital transformation, and servicedesign. He holds a degree in Environmental Engineering and a specialization ineLearning Pedagogy and Instructional Design.

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