Data Science & AI: Getting Buy-In and Demonstrating ROI | PagerDuty’s Sanghamitra Goswami

In this episode of Dev Interrupted, Conor Bronsdon is joined by Sanghamitra Goswami, Senior Director of Data Science and Machine Learning at PagerDuty. Sanghamitra shares her expertise in AI and data science, including how engineering teams can effectively leverage both within their organizations. She also explores the history and significance of LLMs, strategies for measuring success and ROI, and the importance of foundational data work. The conversation ends with a discussion about practical applications of AI at PagerDuty, including features designed to reduce noise and improve incident resolution. Episode Highlights:00:56 Why are LLMs important for engineering teams to understand?03:17 How should engineering leaders think about using AI in their products?07:57 What sort of plan should engineering leaders have to get buy in for AI?13:22 Are there ways to show ROI on an investment in AI?15:08 How should we communicate with customers about AI in our products?18:53 How can companies find a good use case for AI in their product?Show Notes:LinkedInPagerDutySoftware Engineering Intelligence: Exposed & In ActionOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

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