Transforming Customer Support with AI | DevRev’s Co-founder & CEO Dheeraj Pandey

This week, host Conor Bronsdon chats with Dheeraj Pandey, CEO and co-founder of DevRev. Dheeraj shares his incredible journey from leading Nutanix to a valuation of $16 billion, to now striving to build another unicorn with DevRev.Dheeraj opens up about the lessons learned from his entrepreneurial journey, emphasizing the significance of having a holistic approach to building products and companies. He explores how his experiences at Nutanix have shaped his vision at DevRev, especially in terms of integrating AI as a core component rather than a mere add-on.The discussion also covers a range of topics including the transformative power of AI in business operations, customer-centric design, and the importance of balancing innovative technology with intuitive user experience.Topics:02:49 What inspired you to start DevRev?08:38 How did you decide not to take a bolt on approach to AI?11:30 What can other entrepreneurs learn from you about levelling up their abilities?16:42 How are you approaching scaling up DevRel?28:11 How is DevRev thinking about AI driven design?44:52 What's happening with DevRev's leadership in AI?Links:Dheeraj PandeyDheeraj PandeyDheeraj Pandey (@dheeraj) / XDevRev (@devrev)Dheeraj PandeyDownload the Engineering Leader’s Guide to Accelerating Developer ProductivityUnified SupportOpening WindowsFounder ModeOvercoming Growth CrisesZanzibar: Google’s Consistent, Global Authorization SystemOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

There are no comments yet.

Please log in to write the first comment.