Unlocking Employee Engagement and Innovation | ADP’s Chuck Lafferty

In the last few years, disengagement at work has become a massive issue. We learned from Dr. Andre Martin’s episode that 53% of managers are burnt out and 1 in 3 employees leave their jobs in the first 90 days.This week, we sat down with Chuck Lafferty, VP of CRM at ADP, to discuss ADP’s approach to employee engagement and innovation. Chuck dives into building trust within teams, innovative techniques like ‘Survey Roulette’ to incorporate user feedback into development, and the critical role of understanding and caring for individuals.When employees feel valued, heard, and engaged in meaningful work, you see improved productivity and increased job satisfaction. The episode concludes with actionable steps to improve employee engagement through personalized interactions and empathetic leadership.Episode Highlights:01:51 How does Chuck define employee engagement?04:06 Can you measure employee engagement?12:05 How can managers engage individual developers?17:16 Survey Roulette and how it helps engage engineering teams.22:31 Winning in the workplace 23:45 The importance of separating the problem from the person25:30 How can you improve employee engagement?Show Notes:Starting Your Engineering Metrics Program Workshop Chuck LaffertyPayroll, HR and Tax Services | ADP Official SiteConfident CoderChuckLafferty (@ChuckLafferty) / XOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

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