047 — Paul Battisson: DevOps gets worse before it gets better, tell them up front!

In this episode of DevOps Diaries, host Jack McCurdy welcomes Paul Battisson to discuss his 15-year journey in Salesforce. They explore the importance of saying yes to challenges, the evolution of the Salesforce platform, and the balance between simplicity and complexity. Paul shares insights on innovation, problem-solving, and the significance of good processes and communication in successful project delivery. In this conversation, Paul and Jack discuss the challenges and strategies involved in implementing change within organizations, particularly in the context of DevOps and consulting. They emphasize the importance of transparency, building trust, and involving stakeholders in the process to overcome resistance. The discussion also touches on the human element of consulting, the impact of technology on job security, and the necessity of consistency and detail in achieving success.Learn more:DevOps for the Salesforce enterpriseTransforming Salesforce DevOps in financial servicesHow to deploy Salesforce flowsGroundwork AppsAbout DevOps Diaries: Salesforce DevOps Advocate Jack McCurdy chats to members of the Salesforce community about their experience in the Salesforce ecosystem. Expect to hear and learn from inspirational stories of personal growth and business success, whilst discovering all the trials, tribulations, and joy that comes with delivering Salesforce for companies of all shapes and sizes. New episodes bi-weekly on YouTube as well as on your preferred podcast platform.Podcast produced and sponsored by Gearset. Learn more about Gearset.Subscribe to Gearset's YouTube channel: https://grst.co/4cTAAxmLinkedIn: https://www.linkedin.com/company/gearsetX/Twitter: https://x.com/GearsetHQFacebook: https://www.facebook.com/gearsethqAbout Gearset: Gearset is the leading Salesforce DevOps platform, with powerful solutions for metadata and CPQ deployments, CI/CD, automated testing, sandbox seeding and backups. It helps Salesforce teams apply DevOps best practices to their development and release process, so they can rapidly and securely deliver higher-quality projects. Get full access to all of Gearset's features for free with a 30-day trial.Chapters:00:00 The journey of saying yes06:06 Innovation in a mature platform09:01 solving problems creatively12:03 Salesforce: simplicity vs complexity15:06 The double-edged sword of low technical barriers18:06 Establishing good processes20:55 The Importance of communication in teams26:24 Incremental changes29:15 Building trust through transparency32:37 Overcoming resistance to change36:44 The human element in consulting41:40 How AI agents change the job market53:20 Consistency and detail: keys to success

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