063 — Conlan Morton-O'Rourke: Correction of Errors, Contractors, and Compliance!

In the world of tech, it’s easy to get lost in the code, the pipelines, and the deadlines. But what truly separates a good team from a great one? In this episode of DevOps Diaries, Conlan makes the case that it’s a culture built on trust and continuous improvement.Conlan shares his experience managing a complex Salesforce project management application where the stakes are high. He reveals how his team navigates the strict world of SOX compliance, not as a burden, but as a driver for quality. We explore his passion for automation, from CI/CD pipelines that supercharge efficiency to automated deployments that eliminate human error.However, the real magic lies in the human element. Conlan explains how creating psychological safety and running blameless post-mortems transforms mistakes into learning opportunities, and why true collaboration only happens when every single person, including contractors, feels like a core part of the team. If you want to build systems and teams that last, this episode is for you.Podcast produced and sponsored by Gearset. Learn more about Gearset: https://grst.co/4iCnas2Subscribe to Gearset's YouTube channel: https://grst.co/4cTAAxmLinkedIn: https://www.linkedin.com/company/gearsetX/Twitter: https://x.com/GearsetHQFacebook: https://www.facebook.com/gearsethqAbout Gearset: Gearset is the leading Salesforce DevOps platform, with powerful solutions for metadata and CPQ deployments, CI/CD, automated testing, sandbox seeding and backups. It helps Salesforce teams apply DevOps best practices to their development and release process, so they can rapidly and securely deliver higher-quality projects. Get full access to all of Gearset's features for free with a 30-day trial: https://grst.co/4iKysKWChapters:00:00 Introduction to Conlan02:11 Managing Compliance in Project Management Applications07:04 The Intersection of Compliance and Data Quality08:32 Importance of DevOps in Delivery Processes12:02 Automation and Change Management in Salesforce17:37 Correction of Errors and Continuous Improvement20:40 Continuous Quality Improvement in Software Development22:42 Creating a Culture of Psychological Safety24:50 Anomaly Reports vs. Correction of Errors27:21 Empowering Team Members to Speak Up31:03 Integrating Contractors into Team Culture37:00 Ensuring Quality Oversight in Contractor Work39:32 Exciting Innovations on the Salesforce Platform

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