Helpdesk Scars & PowerShell Wins with Andrew Taylor

Andrew Taylor shares his journey from studying business to becoming a seasoned IT professional with over 20 years of experience. He discusses his early days in help desk support, his transition to end user computing, and the challenges he faced in various IT roles, including managing multiple tenants in the MSP world. Andrew emphasizes the importance of community networking, learning through experience, and the critical role of PowerShell in modern IT management. He also reflects on his experiences writing the Intune Cookbook, freelancing, and the future of technology, including AI and cloud computing.00:00 From Business to IT: Andrew's Journey05:43 The Evolution of Desktop Support11:24 The Challenges of Upgrading Systems17:05 Crisis Management: Real-World Scenarios22:31 Future of IT: Moving Towards Cloud Solutions29:11 The Journey of Speaking at Conferences34:35 Building the EUC Toolbox40:36 The Challenges of Writing a Book47:41 The Evolution of Thin Clients52:45 Advice for the Next Generation of IT Professionals

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