Diginomica -Episode #39 - the XaaS edition

Phil Wainewright's XaaS positioning has gained considerable attention in the last year. Here is a precis of his first update to our d·book The XaaS Effect. Included links are:  XaaS virtuous cycle of engage-monitor-improve. How Bosch has replaced its old 7-layer hierarchy with a matrix of 54 separate teams of less than a dozen people each and fintech startup Monzo is a showcase for rapid decision-making enabled by its use of Slack. Here too, cross-functional teams have become the norm. It may be fashionable to demolish hierarchies, but the trend toward flat organizations already faces an academic backlash Writing in Forbes, Unit4’s Claus Jepsen says Service organizations need to put their XaaS hats on and engage with their customer ecosystem. If you’re attending UNLEASH19 in London later this month, catch Phil's session at 11:45am on the 20th, when I’ll be speaking on Frictionless Enterprise, Digital Teamwork and the Future of Work. It’s a perfect opportunity to talk XaaS in person!  

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