E95: Customer Appreciation, Beyond the Sale

In this episode of The Other 99%, hosts Lisa Duck and Susan Larimer discuss the importance of customer appreciation in direct sales. They share creative and unique ways to show gratitude to customers, emphasizing the significance of personal touches and community building. The conversation covers various strategies, including hosting events, sending thank-you notes, and partnering with local organizations for charitable causes. The hosts encourage listeners to focus on genuine appreciation and to implement one or two ideas effectively to enhance customer relationships. Takeaways:Customer appreciation is essential for building loyalty.Creative gestures can significantly impact customer relationships.Spotlighting customers publicly can boost their morale.Hosting no-strings-attached events can strengthen bonds.Focus on gratitude and giving back to create lasting connections.Memorable Quotes: “It’s gonna get your name out there anyway, word of mouth will travel back to you, you’ll always get the referral and in the end, you’ll see your business grow.” - Lisa Duck “Just take one idea and run with it.” - Susam Larimer“I always used to say to my customers, it’s a leave your wallet at home event.” — Lisa DuckChapters:00:00 Introduction to Customer Appreciation03:33 Creative Ways to Show Gratitude06:28 Personalized Thank You Notes and Gifts09:41 Building Community Through Customer Engagement12:37 Innovative Digital Thank You Messages15:32 Gifts with Purchase and Special Offers18:42 Partnering with a Purpose for Community Support22:42 Community Care Through Donations24:34 The Power of Giving Back27:39 Customer Appreciation Strategies30:12 Creative Customer Engagement Events33:21 Innovative Reward Systems39:10 Final Thoughts on Customer Gratitude40:07 Introduction and Gratitude40:36 Engagement and Community Building#DirectSales #TheOther99%Podcast #CustomerAppreciation Thank you for tuning in to The Other 99%. If you enjoyed this episode, please take a moment to rate and review the podcast—it helps us reach more listeners like you! Don’t forget to share this episode with your network and help spread the word.Subscribe now to never miss an episode and stay inspired in your direct sales journey!Plus be sure to follow The Other 99% Podcast on YouTubeInterested in being a guest? Share your story hereFind Lisa on social: Facebook | Instagram | YouTube | lisaduck.comGrab your ChatGPT Freebie hereExplore Lisa's ToolkitsFind Susan on social: Facebook | Instagram | YouTube | susanlarimer.comGrab your 5-Step Customer Care Cheat Sheet hereExplore Susan's ToolkitsSusan talked about Jib JabDisclaimer: While we strive to provide valuable recommendations and insights, the opinions expressed in this podcast are those of the host and guests. We encourage you to conduct your own research before using any mentioned tools or services to ensure they align with your personal needs. Thank you for being part of The Other 99%!

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