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Do you really know?

Could AI ever be able to offer therapy?

24 Jun 2026

Transcription

Transcript generated automatically by AI and may contain errors.

Chapter 1: What is the main topic discussed in this episode?

4.52 - 27.62 Amber Minogue

Could AI ever be able to offer therapy? Thanks for asking. Therapy can help people cope with stress, trauma, depression, anxiety and other psychological issues. But finding the right therapist is not always easy. There's a global shortage of mental health professionals and many people face barriers such as stigma, cost or lack of availability.

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27.98 - 51.726 Amber Minogue

According to the World Health Organization, there are almost one billion people with mental disorder. That's more than one person out of every ten. They said, Finding the right therapist is not always easy. They are not equally skilled or suited for every client or condition. But there could be an alternative.

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Chapter 2: What challenges do people face in finding the right therapist?

52.328 - 73.795 Amber Minogue

AI therapists. Replica is a US chatbot app that claims to offer users a companion who cares and can help improve their mental health. The app has more than 2 million active users who use it for various purposes, such as friendship, support, or even just practice for job interviews. What are the benefits of using AI for therapy?

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73.775 - 93.899 Amber Minogue

For one thing, AI could be more accessible and affordable than human therapists, especially for people who live in remote areas or have limited resources or are afraid of meeting real therapists and being judged. AI could also offer more flexibility and convenience, as people could access therapy anytime and anywhere through their devices.

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94.44 - 119.485 Amber Minogue

It could also provide more personalised and tailored therapy, as it could analyse data from various sources and adjust its responses accordingly. What are the disadvantages of using AI? There are also some significant challenges and limitations of using AI for therapy. For one thing, AI may not be able to fully understand and respond to the complexity and nuance of human emotions and experiences.

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120.386 - 146.954 Amber Minogue

AI may also lack the human qualities that are essential for building trust and rapport with clients, such as warmth, compassion, empathy and humour. AI may also pose ethical and legal risks such as privacy breaches, data misuse, bias, accountability and consent. So will AI be replacing humans anytime soon? It's not realistic or desirable to expect AI to replace human therapists entirely.

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147.455 - 168.719 Amber Minogue

Rather, AI may be better suited for augmenting or complementing human therapy such as providing screening, assessment, feedback or support between sessions. According to Dr Paul Mardsen, a member of the British Psychological Society, they should only be seen as a supplement to in-person therapy. The consensus is that apps don't replace human therapy.

169.18 - 177.171 Amber Minogue

AI may have some potential to offer therapy in the future, but it might not be able to match the quality and depth of human therapy. There you have it.

177.151 - 190.654

Listen along and you really will know for sure.

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