Doing Customer eXperience Right In The AI Era | Stacy Sherman
Episodes
13. Your Role As An Experience Maker Featuring Dan Gingiss
13 Nov 2021
Contributed by Lukas
How do you create remarkable experiences for customers that they end up becoming your best marketers? Dan Gingiss, customer experience (CX) speaker an...
12. Delivering Unforgettable Experiences Featuring Ryan Estis
07 Nov 2021
Contributed by Lukas
How often do you pause and think about how a simple gesture or interaction impacts a colleague, customer, friend +. Ryan Estis helps company leaders a...
11. How Attention Pays™ For Productivity, Accountability & Profitability Featuring Neen James
31 Oct 2021
Contributed by Lukas
We often forget how a simple action like paying attention can make our business stand out. When we pay intentional attention, we can offer far better ...
10. Communicating and Delivering Real Value Featuring Bob Burg
16 Oct 2021
Contributed by Lukas
In business, your primary focus must be the value you provide to customers. Value is what makes people trade their money for a service or a product. M...
9. How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer
05 Oct 2021
Contributed by Lukas
Too many companies invest too much money to acquire new clients instead of making current ones your volunteer marketers. My guest, Jay Baer, 6x author...
8. Aiming High - Mental Health & Business Impacts Featuring Darren Prince
05 Oct 2021
Contributed by Lukas
Did you ever have an extreme experience that changed the course of your personal and professional life? My guest, Darren Prince, best-selling author o...
7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran
03 Oct 2021
Contributed by Lukas
How do you create and maintain a customer-centric culture where everyone cares about doing right for customers even when no one is looking? The answer...
6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar
26 Sep 2021
Contributed by Lukas
Are you using social media to build customer relationships, enhance customer service and gain competitive insights? Madalyn Sklar, a digital marketing...
5. Bringing The Human Back In Human Resources Featuring Dan Naiman
19 Sep 2021
Contributed by Lukas
Stacy Sherman interviews Dan Naiman (HR Lead, Corporate Affairs at Pfizer) about Dan's human-centric approach to employee and customer experience as w...
4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek
11 Sep 2021
Contributed by Lukas
If you want to be the go-to brand that customers buy from instead of competitors, you must make every interaction point frictionless. Episode Highligh...
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw
23 Aug 2021
Contributed by Lukas
What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfac...
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey
16 Jul 2021
Contributed by Lukas
Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-found...
1. How To Get Customers Back Again & Again Featuring Shep Hyken
05 Jul 2021
Contributed by Lukas
What does customer loyalty really mean? What are proven tactics to get repeat customers? Which brands are doing customer experience right and what are...