Doing Customer eXperience Right In The AI Era | Stacy Sherman
Episodes
8. Aiming High - Mental Health & Business Impacts Featuring Darren Prince
05 Oct 2021
Contributed by Lukas
Did you ever have an extreme experience that changed the course of your personal and professional life? My guest, Darren Prince, best-selling author o...
7. Creating and Leading A Customer-Centric Workplace Featuring Ashok Ramachandran
03 Oct 2021
Contributed by Lukas
How do you create and maintain a customer-centric culture where everyone cares about doing right for customers even when no one is looking? The answer...
6. Leveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn Sklar
26 Sep 2021
Contributed by Lukas
Are you using social media to build customer relationships, enhance customer service and gain competitive insights? Madalyn Sklar, a digital marketing...
5. Bringing The Human Back In Human Resources Featuring Dan Naiman
19 Sep 2021
Contributed by Lukas
Stacy Sherman interviews Dan Naiman (HR Lead, Corporate Affairs at Pfizer) about Dan's human-centric approach to employee and customer experience as w...
4. How To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam Toporek
11 Sep 2021
Contributed by Lukas
If you want to be the go-to brand that customers buy from instead of competitors, you must make every interaction point frictionless. Episode Highligh...
3. Increasing Employee Engagement To Deliver Customer Excellence Featuring Colin Shaw
23 Aug 2021
Contributed by Lukas
What does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfac...
2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey
16 Jul 2021
Contributed by Lukas
Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-found...
1. How To Get Customers Back Again & Again Featuring Shep Hyken
05 Jul 2021
Contributed by Lukas
What does customer loyalty really mean? What are proven tactics to get repeat customers? Which brands are doing customer experience right and what are...