Driving loyalty with data: AI’s role in aftersales

In this episode of Drivetime, Jacqui Barker is joined by Dominique Kleeman (Chief Revenue Officer) and Jacob Sullivan (Chief Product & Technology Officer) from TekCor4.  Together, they explore how data, AI, and machine learning are transforming the automotive aftersales landscape, helping dealerships and OEMs drive customer loyalty, optimise workshop operations, and prepare for the future of connected vehicles. Topics include:  How legacy data is being restructured to deliver predictive insights. Using service regimes, invoice data, and connected car metrics to keep workshops full and customers loyal. Challenges in the UK Market: Fragmented tech stacks, outdated KPIs, and the need for better data integration. Empowering retailers and technicians with tech that supports—not replaces—human expertise. The role of AI in simplifying decision-making, optimising service plans, and adapting to EV mandates and market shifts. This is a great conversation, packed with insight throughout.  Drivetime is the global auto tech podcast, helping you navigate the fast-moving world of automotive innovation.   Hosted on Acast. See acast.com/privacy for more information.

There are no comments yet.

Please log in to write the first comment.