Root Cause Analysis: Closing Skills Gaps Effectively

In this episode, we delve into the essential role of Root Cause Analysis (RCA) in addressing skills gaps and solving problems effectively. We explore two primary RCA techniques: Why Reality Charting and Ishikawa Diagramming, and discuss methods for prioritizing root causes, including Multivoting and the Importance-Difficulty Matrix. Learn about the investigative, data-driven approach of RCA and the required deliverables for successfully conducting and reporting analyses. Whether you're closing skills gaps or tackling organizational challenges, this episode provides a clear roadmap for actionable solutions.

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