How to Get the Best Out of Your Website Agency with Sanya Ristic and Janis Thomas

Sanya Ristic is the Director of Innovation and Client Relations at illuminise, the UK’s leading Certified Adobe Commerce & Magento Agency, ranked #1 on Clutch.co. Sanya and her team create and maintain high-performance Magento 2 eCommerce websites that boost sales and improve conversion for their clients across B2B, B2C, and D2C.  AND Sanya’s bought one of her clients along: yes, we’ve got the brilliant Janis Thomas from Look Fabulous Forever back on the show!  Tune in to discover what a truly collaborative, high-trust agency relationship looks like—and how it can transform your eCommerce success.  Hit PLAY to hear: How a web agency-client relationship turned into true partnership 🤝 The one mindset shift that changed everything for Sanya’s agency Why your developers should be talking directly to you 👀 A real-world example of going from 10s to 2s page load time ⚡ What makes advertorials a secret SEO weapon 🔍 The emotional (yes, emotional!) side of eCommerce collaboration 💬 Key timestamps to dive straight in: [03:40] "Finding Mr. Right Unexpectedly" [08:15] Successful Website Outsourcing Experience [09:49] Client-Agency Collaboration Dynamics [13:52] Psychologically Safe Agency Relationship [18:14] Break Down Communication Silos [21:02] Podcast Insights: Navigating Business Relationships [22:25] Listen to Sanya and Janis’ Top Tips!  [27:31] Find out more about illuminise https://www.illuminise.com/   Episode sponsored by illuminise. Watch Sanya’s Meet Magento talk on co-creation, experimentation, and co-creating future together https://www.youtube.com/watch?v=ENFydeUcwQk . Fix your ads with Alvie. Go to https://ecmp.info/alvie and note ‘eCommerce Masterplan’ when you book a demo to enjoy a 3 months free trial.--- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsorAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

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