Warehouse to wellness: Bob Mauch on modern pharmaceutical distribution
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welcome you're listening to the mckinsey on healthcare podcast where we explore the ideas and issues shaping the future of healthcare i'm drew ungerman a senior partner and global leader of our social healthcare and public sector practices and also your host for today's episode This particular episode is also being distributed in partnership with Modern Healthcare, a leading source of industry news. I'm joined by Bob Motch, President and CEO of Sancora. Bob took over as CEO in 2024, bringing more than 30 years of experience in pharmaceutical care to the organization. Today, we'll be discussing some of the biggest challenges in healthcare, from ensuring access to affordable care and how the industry can better meet patients where they are, to the role of AI, digital tools, and other innovations shaping the future of healthcare.
Bob, it's great to be with you today. Thank you so much for joining us.
Pleasure, Drew. Good to see you.
Well, Bob, I have a lot I wanted to cover with you today. It's no secret that the next decade will bring incredible specialty therapies like cell and gene treatments that require highly specialized handling. And frankly, it already has to a large extent. How is SYNCORA positioning itself to lead in this kind of an environment?
Yeah, Drew, it's one of the biggest things that we think about, actually. So if you think about our overall One of the things that would jump off a page if we were going to show a slide is our commitment to continue to lead in specialty. So that has a lot to do with the relationships that we have with manufacturers. It has a lot to do with the relationships that we have with providers. But what's critically important is that we're continuously innovating on the service side. And that includes investments in our capabilities, in automation. And we've been doing that over a long period of time. So we opened a new specialty focused distribution center in California last year. We're building a new central distribution center.
We have a very specialized logistics capability in our world courier business, which is the highest end of all of that. So the cryogenic storage and transport for those cell therapies, gene therapies, where we're participating in really all of the clinical trials there, it's a lot about investment. And our investment priorities, fortunately, guide us to internal investment and internal capabilities and I mentioned the physical capabilities and I mentioned automation, but a lot of that is driven by automation getting better through advanced analytics and AI to make sure that we're managing the inventory and products as best we can for the providers, patients, and the manufacturers. So it's something that we're committed to.
We're investing a lot of dollars there today and we'll continue in the future.
That's great. You know, you mentioned AI and Sincora has the unique position in the marketplace, as you said, of serving patients, of serving providers, manufacturers. You really see the entire ecosystem in ways that many of our clients do not. And you also can't pick up a newspaper or watch a television show today without everyone talking about how AI is transforming everything we do. Can you just describe a little bit about how AI is enabling Sincora to achieve its strategy and its business objectives.
Yeah, it's a big, big focus. And I'll take a step back from AI, if you don't mind, and just talk about the overall digital transformation that is ongoing within Sincora. I became CEO just about a year ago, and digital capabilities, digital transformation, including AI, was one of the biggest opportunities that I saw. So that's happening, you know, across SYNC or at scale. And the reason I bring that up is to really get to where we want to go in AI. We, you know, we have to have the right systems. We have to have the data sets connected to one another. They need to be able to talk to one another in ways that many can't. So I bring that up only as we're on a journey to really have enterprise-level AI capabilities, and we're committed to doing that.
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