Technology should never get in the way of human connection, and in the best cases, it actually makes it stronger. In this episode of Edge of IT, host Jonathan Gough sits down with two guests who’ve built their careers around people-first innovation. Jim McCann, Founder and Executive Chairman of 1-800-FLOWERS, and Theodora “Theo” Pajaczkowska, Advisory & Design Lead at Pellera, join forces to explore how technology from call centers to agentic AI can actually deepen human connection when done right. Together, they unpack how businesses can lead with empathy, apply human-centric principles to modern tools, and use AI to enhance human connection at scale.
No persons identified in this episode.
This episode hasn't been transcribed yet
Help us prioritize this episode for transcription by upvoting it.
Popular episodes get transcribed faster
Other recent transcribed episodes
Transcribed and ready to explore now
3ª PARTE | 17 DIC 2025 | EL PARTIDAZO DE COPE
01 Jan 1970
El Partidazo de COPE
13:00H | 21 DIC 2025 | Fin de Semana
01 Jan 1970
Fin de Semana
12:00H | 21 DIC 2025 | Fin de Semana
01 Jan 1970
Fin de Semana
10:00H | 21 DIC 2025 | Fin de Semana
01 Jan 1970
Fin de Semana
13:00H | 20 DIC 2025 | Fin de Semana
01 Jan 1970
Fin de Semana
12:00H | 20 DIC 2025 | Fin de Semana
01 Jan 1970
Fin de Semana