I Fired Them Over This… Don’t Make the Same Mistake

I fired a pool company, and it wasn’t because of bad work. It was because they failed at the one thing every service professional needs to get right: follow through. Electricians, plumbers, HVAC techs, and other tradespeople lose work every day not because of their skills, but because they miss appointments, fail to communicate, and break trust with their customers. If you're in the field and trying to grow your electrical business, gain repeat clients, or build a strong reputation, this story is a reality check.In this podcast, I walk through what happened, what they got wrong, and what every tradesperson should be doing to avoid getting fired. From missed appointments and schedule changes to ignored follow-ups and broken equipment, this experience shows why clear communication, strong scheduling, and solid customer service are more important than ever.But this isn't just about one bad company. It's about the habits that make or break a business. Whether you're brand new to the trade or a seasoned pro, how you show up matters. We talk about:Managing your schedule without letting things slipBuilding customer trust through clear communicationHow to fix your mistakes and still keep the clientTools that help you stay organized and consistentFollow through is not optional. It's what defines your work, your reputation, and your future in the trades. Customers may forgive a mistake, but they will not forget being left in the dark. Make sure you are the one they call back, not the one they warn others about.Want to learn more about becoming an electrician or mastering the craft? Visit ElectricianU.com for courses, resources, and everything you need to succeed!

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