Ep. 18 - Turning AI Hype into Automation Strategy with Product Thinking

A successful automation strategy requires moving beyond technology-focused thinking to business outcome-driven approaches, with AI serving as an enabler rather than an end goal.In this Enterprise Automation Excellence episode, hosts Dan Twing and Tom O'Rourke present a strategic framework that moves beyond technology-focused approaches to business outcome-driven automation planning. Key PointsOperational Maturity - Improving your organization's process maturity will help shift from a reactive, task-focused model to a predictive and dynamic automation that will contribute to business transformation.AI as an Enabler - Artificial intelligence should be treated as a tool within the automation toolkit, not as the primary objective or strategy.Automation Strategy Ownership - Automation leaders are best positioned to own automation strategy.Focus on Business Value - Communicate automation benefits in terms of business solutions rather than technical features .Plan for AI Tool Integration - Anticipate - integrating external AI tools and supporting their data requirements. Takeaways for Automation LeadersFocus on Intelligent Orchestration, Not AI - The goal is better end-to-end business process execution. AI is simply one tool to achieve more intelligent orchestration and consistent task execution.Apply Product Thinking for Strategic Decision-Making - Evaluate automation opportunities through the lens of customer value, business impact, and resource requirements.Prioritize Based on Business Impact - Use structured evaluation criteria to prioritize automation initiatives, considering factors like customer value, implementation effort, security risks, and timeline for business impact. FooterEAE Podcast Home: https://em360tech.com/podcast-series/enterprise-automation-excellenceFeedback & Questions: mailto:[email protected]

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