AI-Powered Freight: How CloneOps Is Changing Broker Operations with Roger Boza

Freight brokers waste hours on missed calls and rate negotiations. What if AI could handle those conversations instantly?Roger Boza, Chief Technology Advisor at CloneOps, explains how AI-powered voice agents are transforming brokerage operations. From real-time rate negotiations to eliminating phone call bottlenecks, Boza breaks down how AI streamlines freight without replacing human brokers.Key Topics Covered:• Agentic AI vs. Automation – What’s the difference?• AI-powered phone conversations – Faster, more efficient freight booking• Rate negotiation in real-time – No more missed calls or lost deals• Keeping brokers in control – How sentiment analysis ensures a human touch• Security and compliance – Why AI in freight must be trustworthy and scalable"You don’t go on hold. You don’t get frustrated. AI can negotiate rates in real-time—so brokers and carriers don’t waste time playing phone tag." – Roger BozaLINKS:Roger's LinkedInCloneOps' WebsiteWATCH THE FULL EPISODE HEREFeedback? Ideas for a future episode? Shoot us a text here to let us know. -----------------------------------------THANK YOU TO OUR SPONSORS! SPI Logistics has been a Day 1 supporter of this podcast which is why we're proud to promote them in every episode. During that time, we've gotten to know the team and their agents to confidently say they are the best home for freight agents in North America for 40 years and counting. Listen to past episodes to hear why. CargoRex is the search engine for the logistics industry—connecting LSPs with the right tools, services, events, and creators to explore, discover, and evolve. Digital Dispatch manages and maximizes your #1 sales tool with a website that establishes trust and builds rock-solid relationships with your leads and customers.

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