Is my CX Role In Jeopardy?

❔"All the talk about a possible recession has those of use in the CX department a little worried about our job security. Is there anything we could be doing now to demonstrate how valuable we are to the company and encourage higher-ups to view our job as non-negotiable?"❔The work you are doing as a Customer Experience (CX) Leader and CX Change Agent is important. It is work that will move your organization forward. Tune in to hear some ideas to make you more valuable, so you are seen as indispensable and non-negotiable.In this episode, Jeannie talks about:- clearly aligning CX goals- intentionally investing in proactive CX- strategically winning the skeptics overResources Mentioned:Article: Your 2023 Customer Experience Plan: Strategies, Videos, & Resources -- bit.ly/2023cxplanSMIRC Goals Checklist -- bit.ly/smirc-checklistCX Success Statement Workbook -- bit.ly/cx-success-workbookExperience Investigators Learning Center -- experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

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