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Experience Matters

Christian Sokolowski’s AI customer support playbook every leader should hear

04 Nov 2025

Description

Christian Sokolowski, VP of Customer Support at Rebuy Engine, built an AI support workflow that now resolves 45% of tickets automatically. He shares how his team connects knowledge bases, trains AI with live interactions, and feeds insights back to the product. A practical look at building AI support that’s fast, accurate, and human.

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