Facilities Mission: Customer Service Excellence

In this episode of Facility Voices, David Trask sits down with Victor Panchuk, Director of Campus Facilities at The Westminster Schools in Atlanta. Victor shares his journey from being a teenage exchange student from the former Soviet Union to leading facilities operations at one of the nation’s premier private K–12 campuses.He opens up about creating a mission statement for his facilities team that aligns with the school’s vision, the importance of servant leadership, and his innovative “Manager’s Workday Out” program that puts leaders side by side with their teams in the field. From asking his staff the simple but revealing question, “What’s my job?” to championing customer service excellence, Victor offers a refreshing look at leadership, culture, and purpose in facilities management.Tune in to hear his story and take away practical insights on building stronger teams, fostering alignment, and leading with inspiration.---------------------------------------------------------------------------------------------------------------------Victor Panchuk is the Director of Campus Facilities at The Westminster Schools in Atlanta, Georgia, with 25 years of experience in educational facilities management. He previously served as Director of Facilities at Clark Atlanta University and has held key roles at Saint Xavier University, College of DuPage, and Lake Zurich Schools. Victor holds a BS in Facilities & Environmental Engineering from Massachusetts Maritime Academy, an MBA in Finance from Saint Xavier University, and serves on the boards of SRAPPA and MISBO. Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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