Problem-Solving in the Age of AI: Tools, Teams, and Transformation

In this episode of Facility Voices, host David Trask sits down with Steven Atkins, Director of Facilities Operations at Methodist Le Bonheur Healthcare in Memphis, Tennessee. Steven shares his journey from growing up in a construction family to leading facilities operations for a 3-million-square-foot hospital campus.The conversation dives into the role of AI in healthcare facilities—how it’s being used today for policies, planning, and energy optimization, and where it could go in predictive maintenance, knowledge capture, and building automation. Steven also talks about bridging generational gaps on his team, preparing for institutional knowledge loss, and building a culture of curiosity that drives efficiency and innovation.Listen in for a candid discussion on the challenges and opportunities AI presents for healthcare facilities and what leaders can do to prepare their teams for the future.---------------------------------------------------------------------------------------------------------------------Steven Atkins (CHFM, CHOP) is the Director of Facility Operations at a large 26 acre, 3 million sq. ft campus for Methodist Le Bonheur Healthcare in Memphis, TN. In just a few years, Steven has charted an impressive path in healthcare operations, driven by a passion for continuous learning and system-wide efficiency. Steven has received awards as an Emerging Leader for the American Society of Healthcare Engineers (ASHE) and was named to the Top 40 Professionals under 40 by the Memphis Business Jounal for the class of 2025.Thanks for listening. Follow David Trask on LinkedIn to share feedback. Visit the ARC Facilities LinkedIn page-----------------------------------------------------------------------------------The views and opinions expressed by third-party guests on this podcast are their own and do not necessarily reflect the views or opinions of ARC Facilities and ARC Document Solutions. We provide a platform for diverse perspectives and discussions and ARC Facilities/ARC Document Solutions assumes no responsibility or liability for the accuracy or completeness of the content provided by our third-party guests.

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