Customer Expectations vs Construction Reality

We appreciate any and all feedback so feel free to send a text. Ever felt frustrated with the home-building process? You're not alone. This episode of Feed Me your Construction content takes a hard look at the tension between customer expectations and the gritty realities of home construction. We grapple with the elusive definition of 'quality' and how that sometimes ties into purchase price. The discussion takes a turn towards the often-ignored topic of the quality standards manual and how it comes into play when signing a home building agreement.As we peel back the layers of the construction industry, we shed light on the unique challenges imposed by the pandemic. From the exasperation of sourcing materials to keeping up with customer expectations, we leave no stone unturned. We'll let you in on a few lessons we've learned along the way, like why it's wise to order windows before starting a project, and how to manage customer frustrations. You'll understand the need for allowing ample time for changes and the essence of owning up to delays.In our final segment, we navigate the art of guiding customers to their dream homes rather than asking them outright. The conversation shifts to how customers often voice their opinions about the building process, even when they may not fully comprehend it. We'll also touch on the harsh truth of the construction industry during the pandemic, including the struggle to source materials to complete projects. So buckle up, and join us on this enlightening journey as we dissect customer expectations versus the construction reality.Support the showCarolyn can be found on LinkedIn at: https://www.linkedin.com/in/carolyn-mcmahon-937b89158Joshua can be found on LinkedIn at: www.linkedin.com/in/joshuamcmahon15Email for feedback, questions, complaints, etc:[email protected] Journal: https://amzn.to/41p9aKE

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