Customer Service - Warranty

We appreciate any and all feedback so feel free to send a text. Customer Service PodcastIntroduction: When we build a customer a new home, we provide a safe place for others to live. We must focus more on building an experience and a home. When we go out to dinner, are you just going to eat? We are paying for the environment, great customer service, food, and an experience we look forward to telling our friends about. Vendor of the week: Next Level Stairs LLC out of Petersburg Va. Customer Service is essential in homebuilding. When you consider that building or buying a home is a significant investment and that customers want to feel comfortable with their purchase. The home-building process is complex and can be overwhelming for customers. We must have a simple process and extremely warm handoffs between each department. Who is customer service? Production? Sales? Support staff? Warranty Department? What are five ways that we can improve our customer service today? Communication UpdatesScheduleProcess communicatedResponsivenessTreat service with urgencyProvide a response to help (don’t fall in the trap of blaming)HonestyDon’t ever lie or try to BS your clientIf you don’t know, write it down and let them know you will get back to them.AlignmentEnsure a playbook is adoptedEveryone on the team is on the same teamDon’t blame one another, it just makes it worseFollow ThroughDo what you said you are going to doEnsure you are scheduling and maximizing the time you are asking your customer to take off from work. Paperwork to document the itemsSigned off paperworkClose items only once it is signed and documentedConclusion: Overall, good customer service can help build customer trust and loyalty, leading to positive word-of-mouth referrals and a strong reputation in the industry. #production #warranty #success #homebuilder #customerservice #improvement #process #playbooks #construction #coaching #projectmanagementSupport the showCarolyn can be found on LinkedIn at: https://www.linkedin.com/in/carolyn-mcmahon-937b89158Joshua can be found on LinkedIn at: www.linkedin.com/in/joshuamcmahon15Email for feedback, questions, complaints, etc:[email protected] Journal: https://amzn.to/41p9aKE

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